John G. Hernandez
Summary
Accomplished and enthusiastic Branch Leader with a proven 34 year track record in banking. Demonstrated agility and resilience in navigating the continuous evolution of the banking industry. Proven track record in enhancing branch performance for existing markets and de novo branches. Proven ability to build high-performing teams, foster customer relationships, and implement strategic initiatives that enhance profitability and operational efficiency. Adept at mitigating risk and exceeding performance goals in dynamic and competitive environments.
Overview
35
35
years of professional experience
Work History
Branch Leader
Truist
03.2010 - Current
- Earned distinctive recognition in consecutive years for driving branch performance through effective leadership, coaching, management and business development.
- Effectively drove and increased production in consumer and small business lending as a top performing branch leader in HELOCs and Small business lending.
- Consistently maintained high performing partnerships through effective strategies with in line partners such as Investment advisor, Merchant, Treasury, Mortgage and corporate lending at over a 100% scorecard achievement.
- Managed and directed branch team to an exceptional 96% client satisfaction score and over the 89% bank standard.
- Lead and supervised team in overall adherence to bank's risk management policies and operational guidelines. Achieved a "Significantly Exceeds" standard in 2024 branch audit
Bank Manager
BankUnited
03.1999 - 03.2010
- Managed and lead day to day operations of branch while successfully driving business development and performance for various markets in Miami Dade and Broward Counties.
- Developed and implemented strategies in order to achieve sales and growth targets via existing clients, centers of influence, and leadership roles in the community.
- Lead and insured operational integrity, compliance with bank regulations. First BankUnited Manager to deliver the first perfect audit.
- Actively participated in positions of leadership within the community in order to enhance brand recognition. Held treasurer position with Sunrise Chamber of Commerce and Roney Palace Condo Association.
Sales and Service Manager
Barnett Bank
03.1990 - 06.1998
- Processing deposits, withdrawals and payments as a bank teller
- Identified revenue opportunities, provided various client service solutions as an account services representative.
- Provided tailored financial advice and solutions for personal and small business accounts. Assist clients with banking services, including deposits loans and investments as a Relationship banker I, II, and III.
- Lead and mentored relationship bankers to improve service delivery and achieve sales goals.
- Monitored and strategized with Bank Manager financial performance, client acquisition and retention.
Education
Associate of Science - Finance
Miami Dade College
Miami, FL08-1988
Skills
- Business development expertise
- Sales leadership
- Team management
- Staff development
- Retail/business loan origination analysis
- Strategic Planning
- Conflict Resolution
- Sales and revenue growth
Timeline
Branch Leader
Truist
03.2010 - Current
Bank Manager
BankUnited
03.1999 - 03.2010
Sales and Service Manager
Barnett Bank
03.1990 - 06.1998
Associate of Science - Finance
Miami Dade College