Alexis Musselman
Sturgis,MI
Summary
Dynamic leader with a proven track record at Flagstar Bank, enhancing branch productivity and customer satisfaction. Skilled in risk management and sales leadership, I excel in building customer relationships and driving revenue growth. Expert in navigating complex challenges, with a commitment to excellence and a passion for developing high-performing teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Branch Leader
Flagstar Bank
08.2022 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, coaching employees on company protocol and operations
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Banker
Huntington Bank
06.2019 - 07.2022
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
Education
High School Diploma -
Union City High School
Union City 04-2014
Skills
- Sales leadership
- Staff development
- Team management
- Bank security expert
- Sales professional
- Business development expertise
- Expert in risk management
- Cash handling expertise
- Strong interpersonal skills
- Financial oversight
- Documentation
- Account review
- Marketing
- Customer service
- People-oriented
- Operations management
- Branch operations management
- Strong team-builder
- Excellent time management skills
- Coaching and mentoring
- Relationship building
- Client acquisition
- Friendly
- Upselling and cross selling
- Multi-tasking
- Verbal/written communication
- Sales expertise
- Decision-making
- Excellent work ethic
- Financial services
- Community relations
- Revenue generation
- Customer relationships
- Cash handling
- Loans
- Reliable
Certification
- Certified Lender, Flagstar Bank - NMLS 1872662
- Notary Republic for St Joseph County MI
Timeline
Assistant Branch Leader
Flagstar Bank
08.2022 - Current
Banker
Huntington Bank
06.2019 - 07.2022
High School Diploma -
Union City High School