Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Seidel

Staten Island,NY

Summary

Dynamic leader with a proven track record at Flagstar Bank, enhancing customer satisfaction and expanding market share through innovative community outreach and targeted marketing campaigns. Skilled in team management and operations management, excel in staff development and relationship building, driving significant improvements in branch performance and client acquisition.

Experienced with branch operations management, ensuring smooth daily functions and goal achievement. Utilizes strategic planning and team leadership to drive performance and efficiency. Track record of enhancing customer satisfaction and operational excellence.

Overview

20
20
years of professional experience

Work History

Assistant Branch Leader

Flagstar Bank
01.2005 - Current
  • Boosted customer satisfaction with proactive communication, timely issue resolution, and personalized service.
  • Initiated community outreach efforts to increase brand visibility and engagement among local businesses and residents.
  • Evaluated employee performance fairly using a comprehensive appraisal system that took into account individual contributions as well as team dynamics.
  • Implemented targeted marketing campaigns to attract new customers and expand market share within the community.

Education

GED -

St. George School
Staten Island, NY
11-2003

Skills

  • Certified Lender NMLS ID: 2542059
  • LoansPQ
  • Fiserv
  • Salesforce
  • Nautilus
  • Microsoft Outlook Suite
  • Sales leadership
  • Relationship building
  • Interviewing and hiring
  • Cash handling expertise
  • Operations management
  • Client acquisition

Timeline

Assistant Branch Leader

Flagstar Bank
01.2005 - Current

GED -

St. George School

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Victoria Seidel