Naquishus Cunningham
Rock Hill,SC
Summary
Top-notch Relationship Banker with 12+ years experience in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Truist
11.2021 - Current
- Open new consumer and business accounts
- Open IRA and CD accounts
- NMLS holder
- Process lending applications for HELOC, Personal Loans/Lines of credit, Recreational, Motorcycle and
- Boat loans
- Pull credit report and approve/deny loans
- Provide financial services
- Achieved bank revenue goals through individual sales and coaching staff to drive new leads through daily customer contact opportunities
- Manage cash box and perform teller services
- Operational money movement including Wires, ACHs, Check Disbursements and Check Deposits
- Fraud Prevention
Risk Analyst, Assistant Branch Manager
Woodforest National Bank
08.2017 - 11.2021
- Delivered exceptional customer service through assistance in questions, procedures and accomplishing client objectives
- Achieved bank revenue goals through individual sales and coaching staff to drive new leads through daily customer contact opportunities
- Assisted in providing leadership, motivating and training employees to increase bank revenue goals along with customer performance goals
- Assisted in branch monetary audits along with individual cash drawer audits
- Applied and followed federal and bank policies in new sales transactions
- Complied to operational procedures and risk management policies
Collections Manager
Financial
01.2013 - 08.2017
- Worked independently to evaluate customer's financial situations and negotiate terms for repayment to resolve delinquencies
- Was responsible for evaluating customer's financial situations and negotiate terms for repayment
- Gained understanding of States and Federal regulations governing collection practices
- Gained ability to interpret and document information from various sources within the company's computer system
- Knowledgeable of company product and services, policies, procedures, and collections systems
- Assisted customers in pursuing alternatives to foreclosure
- Responsible for recruiting, training, coaching and assisting new team members on policies and procedures
Education
Bachelors - Accounting
Strayer University
2019
High School Diploma - undefined
Northwestern High School
2006
Skills
- Intermediate Microsoft Office skills
- Competent and reliable professional, committed to top quality work
- Excellent verbal, written and interpersonal communication skills
- Resourceful in analyzing and solving problems and maximizing resources
- Skilled in handling the public with diplomacy and professionalism
- Ability to work in a fast-paced, intense environment smoothly
- Ability to maintain high-integrity and honesty in all affairs
- Enthusiastic
- Dependable
- Self-motivated
- Banking
- Accounting
- Financial Services
- Loan Officer Experience
- Loan Origination
- Credit Analysis
- Account Management
- Certifications and Licenses
- NMLS
- November 2021 to December 2022
- NMLS ID 2274663
- Assist Tellers
- Quality Assurance Evaluation
- Account Closing
- Banking Operations Knowledge
- Retirement Planning
- ATM Balancing
- Loans
- Creative Thinking
- Safe Deposit Box Oversight
- Delinquency Notifications
- Account Audits
- Sell Services
- Cash Handling
- Teller Auditing
- Serve Customer Needs
- Financial Advising
- Community Relations
- Reference Selling
- Account Verification and Reconciliation
- Open New Accounts
- Deposit Verification
- Accounts Payable and Accounts Receivable
- Payment Method
- Teller Procedures
- Client Inquiry Management
- Lender Relations
- Credit Application Review
- Financial Due Diligence
- Effective Customer Communication
Timeline
Relationship Banker
Truist
11.2021 - Current
Risk Analyst, Assistant Branch Manager
Woodforest National Bank
08.2017 - 11.2021
Collections Manager
Financial
01.2013 - 08.2017
Bachelors - Accounting
Strayer University
High School Diploma - undefined
Northwestern High School
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