Henry Vu
Garden Grove,CA
Summary
Initiative-taking and dependable while achieving high performance with minimal supervision. Proven ability to meet and exceed goals while delivering exceptional client service. Eager to transition into the Senior Banker role to leverage my sales acumen, client-centric approach, and deep knowledge of banking products to drive financial center performance and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank Of America, N.A.
03.2024 - Current
- Identifying opportunities, mitigating risk, and maintaining full compliance with all banking regulations (KYC/AML)
- Adaptable and quick to learn new products & systems
- Performed comprehensive financial needs to identify opportunities for credit products, deposit accounts, investments, and digital banking solutions
- Following Gold Standards and BRC process to deepen relationship with client
- Consistently exceeded individual and branch sales goals, contributing to overall branch performance in deposits, new accounts, and referrals.
- Facilitated onboarding of new clients and provided guidance on self-serving technologies (online banking, mobile app, ATMs) to improve client banking efficiency
- Led training sessions for new team members on banking procedures and compliance standards.
- Managed complex customer inquiries, resolving issues effectively while maintaining high service standards.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Cultivated strong client relationships through personalized banking solutions and proactive communication.
- Analyzed client financial needs to recommend appropriate products and services, enhancing customer satisfaction.
Server
Pho 101
06.2022 - 11.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Conducted regular quality checks on food presentation and service standards to uphold restaurant reputation.
- Have sufficient knowledge of the menu to answer any relevant questions
- Resolved customer complaints promptly, maintaining positive relationships and repeat business.
- Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Managed order accuracy, coordinating with kitchen staff to deliver timely meals.
Chef/Kitchen
Jinya Ramen Bar
04.2021 - 07.2022
- Supervised kitchen staff to ensure efficient workflow and adherence to food safety standards.
- Ensure all checklists are fulfilled
- Coordinated educational programs for new kitchen team members
- Maintain observance of food safety regulations and guidelines by all staff
- Trained for rapid-paced work conditions
- Reviewing restaurant menu to promptly process orders
- Managed inventory levels, reducing waste through effective stock rotation practices.
Education
Bachelor of Science - Business Administration - Finance
California State University, Fullerton
05.2022
Skills
Strong interpersonal and communication skills
Intermediate Vietnamese oral communication
Detail-oriented with high accuracy in transactions
Customer service
Accomplishments
- Setting standards by exceeding sales goals monthly of at least 200% in each thresholds
- Resolved recurring customer complaints, improving client engagement with ratings of 90% and above
- Implement new ways to effectively produce results with less time
Certification
- Notary Public of California
Languages
English
Full Professional
Vietnamese
Professional Working
Timeline
Relationship Banker
Bank Of America, N.A.
03.2024 - Current
Server
Pho 101
06.2022 - 11.2024
Chef/Kitchen
Jinya Ramen Bar
04.2021 - 07.2022
Bachelor of Science - Business Administration - Finance
California State University, Fullerton