Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Elliott Latorra

Summary

Courteous Passenger Service Agent & Flight Attendant boasting 4 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction, in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations.

Overview

4
4
years of professional experience

Work History

Passenger Service Agent

Swissport USA / Air Transat
09.2023 - Current
  • As a passenger service agent, I am responsible for boarding passengers on the aircraft and deplaning passengers
  • I handle both flight attendant and pilot paperwork while providing excellent customer service to the passengers
  • Other responsibilities include making flight announcements, driving the jet bridge, and ensuring each flight departs on time.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Maintained accurate records of flight information to provide timely updates to passengers.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Flight Attendant

American Airlines
01.2023 - 09.2023
  • I was responsible for the safety and comfort of passengers as well as providing excellent customer service
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • I received several letters of appreciation from my passengers during my time with American Airlines.

Flight Attendant

Republic Airways
03.2022 - 09.2022
  • I was a flight attendant representing United Airlines, Delta Airlines and American Airlines
  • I was responsible for the safety and comfort of every passenger as well as providing excellent customer service.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Gate Agent

Frontier Airlines / Menzies Aviation
02.2021 - 02.2022
  • As a gate agent for Menzies Aviation, I was responsible for boarding passengers on the aircraft and deplaning passengers
  • I handled both flight attendant and pilot paperwork while providing excellent customer service to the passengers
  • Other responsibilities included making announcements regarding the flights, driving the jet bridge from the terminal to the plane and assisted in ensuring sure each flight departs on time.
  • Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
  • Streamlined gate operations for timely departures and minimized delays.
  • Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.

Dog Bather and Groomer

Pet Smart
08.2019 - 03.2020
  • As a groomer I was responsible for grooming and bathing dogs
  • I provided care for each animal and made sure they were treated as my own with the proper accommodations and safety
  • I also worked as a cashier and for the pet hotel, gaining my first experience with handling money.
  • Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
  • Maintained a clean and organized workspace for efficient grooming operations.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Developed strong client relationships through excellent communication and customer service skills.

Education

High School Diploma -

ThunderRidge High School
Highlands Ranch, CO
06.2019

Skills

  • Adult/Child/Infant CPR & First Aid & AED Certified
  • Fluent in American Sign Language
  • Adept in playing flute and clarinet
  • Proficient with video editing
  • Experience with animal care and basic training
  • Animal grooming, animal restraint & kennel experience
  • Experience with child care
  • Extensive customer service & aviation experience
  • Pre-Boarding Checking
  • Checking in Passengers
  • Boarding Gate Procedures

Timeline

Passenger Service Agent

Swissport USA / Air Transat
09.2023 - Current

Flight Attendant

American Airlines
01.2023 - 09.2023

Flight Attendant

Republic Airways
03.2022 - 09.2022

Gate Agent

Frontier Airlines / Menzies Aviation
02.2021 - 02.2022

Dog Bather and Groomer

Pet Smart
08.2019 - 03.2020

High School Diploma -

ThunderRidge High School

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Danielle Elliott Latorra