Danielle Evans
Boston,MA
Summary
As a self-motivated professional, I am seeking a position that will utilize my skill set to enhance an organization. I am consistently striving to be a clear and direct manager; skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively to build focused and productive teams.
Overview
12
12
years of professional experience
Work History
Lead Dispatcher
Boston Standard Plumbing
01.2024 - 09.2024
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Managed a team of CSR's, providing guidance and mentorship to improve overall job performance.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
Executive Assistant & Office Coordinator
DENS Facility Services
08.2018 - 12.2023
- In coordination with the senior management team while implementing the service work order system
- Handles incoming service and maintenance calls from customers and inputs into the scheduling system
- Assists in dispatching and scheduling tasks when required
- Coordinates maintenance renewals, accuracy and schedules with customers
- Manages inventory to ensure stock levels are adequate in both the warehouse and service vans
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Facilitated training and onboarding for incoming office staff.
- Handles customer inquiries, complaints, billing questions, and service requests
- Assists in the shipping and receiving of all materials.
- Answered high volume of phone calls and email inquiries.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Premier Account Manager
Granite Telecommunications
01.2013 - 08.2017
- Provide customers with fast, reliable service and support to fit business needs
- Respond to customer emails in a timely manner, supervise escalated calls
- Troubleshoot customer issues by working with internal departments and vendors
- Account representative for multiple elite accounts
- Manage/Repair business telephones and individual desk phone line services
- Train all new hires on all repair operations and troubleshooting techniques.
Education
Bachelor of Science in Management - Business Management
Mount Ida College
Newton, MA05.2010
Skills
- Customer Relationship Management
- Prioritizing calls
- Motivational Skills
- Data Entry
- Excel, Outlook, Microsoft Word, Teams, Sales Force, Service Titan
Timeline
Lead Dispatcher
Boston Standard Plumbing
01.2024 - 09.2024
Executive Assistant & Office Coordinator
DENS Facility Services
08.2018 - 12.2023
Premier Account Manager
Granite Telecommunications
01.2013 - 08.2017
Bachelor of Science in Management - Business Management
Mount Ida College
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