Danielle Evans
Boston,MA
Summary
As a self-motivated professional, I am seeking a position that will utilize my skill set to enhance an organization. I am consistently striving to be a clear and direct manager; skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively to build focused and productive teams.
Overview
12
12
years of professional experience
Work History
Lead Dispatcher
Boston Standard Plumbing
Weymouth, MA
01.2024 - 09.2024
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Managed a team of CSR's, providing guidance and mentorship to improve overall job performance.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
Executive Assistant & Office Coordinator
DENS Facility Services
Somerville
08.2018 - 12.2023
- In coordination with the senior management team while implementing the service work order system
- Handles incoming service and maintenance calls from customers and inputs into the scheduling system
- Assists in dispatching and scheduling tasks when required
- Coordinates maintenance renewals, accuracy and schedules with customers
- Manages inventory to ensure stock levels are adequate in both the warehouse and service vans
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Facilitated training and onboarding for incoming office staff.
- Handles customer inquiries, complaints, billing questions, and service requests
- Assists in the shipping and receiving of all materials.
- Answered high volume of phone calls and email inquiries.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Premier Account Manager
Granite Telecommunications
Quincy
01.2013 - 08.2017
- Provide customers with fast, reliable service and support to fit business needs
- Respond to customer emails in a timely manner, supervise escalated calls
- Troubleshoot customer issues by working with internal departments and vendors
- Account representative for multiple elite accounts
- Manage/Repair business telephones and individual desk phone line services
- Train all new hires on all repair operations and troubleshooting techniques.
Education
Bachelor of Science in Management - Business Management
Mount Ida College
Newton, MA05.2010
Skills
- Customer Relationship Management
- Prioritizing calls
- Motivational Skills
- Data Entry
- Excel, Outlook, Microsoft Word, Teams, Sales Force, Service Titan
Timeline
Lead Dispatcher
Boston Standard Plumbing
01.2024 - 09.2024
Executive Assistant & Office Coordinator
DENS Facility Services
08.2018 - 12.2023
Premier Account Manager
Granite Telecommunications
01.2013 - 08.2017
Bachelor of Science in Management - Business Management
Mount Ida College