Nicole Castellanos

Office Administrator

Gold Standard Plumbing LLC

05.2018 - Current

Interacted with customers by phone, email, or in-person to provide information.
Maintained electronic and paper filing systems for easy retrieval of information.
Restocked supplies and submitted purchase orders to maintain stock levels.
Organized, maintained and updated information in computer databases.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Edited documents to improve accuracy of language, flow, and readability.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.