Danielle Fagan
Summary
Proven in enhancing customer satisfaction and loyalty, demonstrated at The Smoke Pit through exceptional customer service and cash handling skills. Expert in guest relations management, achieving repeat business by resolving complaints efficiently. Skilled in hospitality service, ensuring a positive dining experience and financial accuracy.
Overview
9
9
years of professional experience
Work History
Server
The Smoke Pit
05.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cashier/Waitress
Richard's Barbeque
02.2015 - 07.2022
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Diploma -
Salisbury High School
Salisbury, NC06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Sales Techniques
- Service prioritization
- Guest Relations Management
Timeline
Server
The Smoke Pit
05.2022 - Current
Cashier/Waitress
Richard's Barbeque
02.2015 - 07.2022
Diploma -
Salisbury High School