Danielle Favors-Nelson
Douglasville
Summary
Dedicated educator and youth mentor with a strong desire to join a passionate team at Riverdale Middle Schools. Proven ability to develop impactful training programs, boost team performance, and foster a collaborative learning environment. Committed to empowering students and educators, with a background in education, youth sports, and church youth programs. Equipped with strong organizational, analytical, and problem-solving skills, eager to contribute to Spartans' mission of student success.
Overview
25
25
years of professional experience
Work History
Riverdale Middle School – Riverdale, GA 6th Grade/
Clayton County School District
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Differentiated instruction through learning centers, small groups, and individual projects.
- Developed and modified teaching units across subjects such as math, language arts, science, and social studies.
- Managed classroom dynamics and created a conducive learning environment.
- Facilitated communication between staff, parents, and students, addressing academic and behavioral concerns.
- Planned and executed lessons for Science, Health, Math, Literacy, and Social Studies.
- Utilized time management and organizational skills to optimize student schedules and meet curriculum requirements.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Executive Administrative Assistant/Lady Attendant
Raleigh Rucker Funeral Home
02.2013 - Current
- Provided emotional support and empathy to families during funeral arrangements.
- Assisted funeral directors in planning services, including casket selection, burial/cremation options, and ceremony details.
- Managed vital records and documents for death certificate processing.
- Arranged viewing rooms with flowers, photos, and memorabilia, ensuring a respectful and dignified environment.
- Assisted morticians with body preparation protocols.
- Greeted mourners, answered questions, and ensured smooth execution of services.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Handled confidential and sensitive information with discretion and tact.
Financial Navigator
Emory Healthcare
01.2021 - 07.2024
- Serves as a resource for staff and patients in need of making financial arrangements, account inquiries, account reconciliations including extensive auditing, acts as a liaison between PFS and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely matter
- Communicate effectively with business office regarding payment, audits, adjustments and infusion accounts
- Provide excellent communication skills with compassion and the ability to successfully interact with internal and external customers at all levels is required
- Assist patients and their families to help them reduce stress or hardship related to the cost of treatment for a medical condition, such as cancer
- Assure patients understand their out-of-pocket expenses and what their health insurance plans may cover
- Access and complete screening needed to obtain manufacture assistance for oncology patient
- Monitor patient medication regimen, order and arrange shipment for all replacement medication
- Obtain approval of patient co-payment assistance, process payments and update ledger
- Serves as a Charity Liaison with the Financial Counselor department with all oncology departments
Financial Counselor
Emory Healthcare
02.2010 - 01.2021
- Serves as a resource for staff and patients in need of making financial arrangements, account inquiries, account reconciliations including extensive auditing, acts as a liaison between PFS and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely matter
- Monitors inpatient and charity accounts to improve revenue and timely payment of claims
- Complete cost estimates for all surgeries and followed guidelines associated with pre-payment process for all surgical and radiology patients
- Provide excellent communication skills with compassion and the ability to successfully interact with internal and external customers at all levels is required
- Advocated and successfully implemented change within department to improve efficiency/effectiveness of business or customer service; included but not limited to participating or leading process that improved our patients experience
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Assist with other duties as assigned.
Patient Access Representative
Emory Johns Creek Hospital Johns
01.2000 - 01.2010
- Greeted patients and visitors, provided excellent customer service and preformed other duties as required
- Registered/Pre-Registered patients via Eclipse, Health Quest and Next Gen
- Verified insurance eligibility via online insurance verification system
- Assist with departmental workflow as needed
- Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up
- Obtained demographic and insurance information for preregistration/registration on all patients
- Collected on self-pay accounts, co-pay deductible and charge information for physician's billing; maintains records of daily count of charge sheets, total bills submitted, and in-patient admissions when appropriate
- Maintained batch charge sheets, calculate batch ticket totals and submit for processing, prepared code and complete physician's charge sheets for submission to processing areas by using ICD-9 and CPT coding procedures.
Education
Bachelor of Science - Organizational Leadership And Management
Morris Brown College
Atlanta, GA05.2024
Bachelor of Science - Organizational Management and Leadership
Morris Brown College
Atlanta, GA05.2024
Skills
- Patient Registration
- Accounts Payable and Accounts Receivable
- Creative Solutions
- HIPAA Regulations
- Financial Counseling
- Office Supplies and Inventory
- EMR System
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Calm Under Pressure
- Organization and Time Management
Timeline
Riverdale Middle School – Riverdale, GA 6th Grade/
Clayton County School District
07.2024 - Current
Financial Navigator
Emory Healthcare
01.2021 - 07.2024
Executive Administrative Assistant/Lady Attendant
Raleigh Rucker Funeral Home
02.2013 - Current
Financial Counselor
Emory Healthcare
02.2010 - 01.2021
Patient Access Representative
Emory Johns Creek Hospital Johns
01.2000 - 01.2010
Bachelor of Science - Organizational Leadership And Management
Morris Brown College
Bachelor of Science - Organizational Management and Leadership
Morris Brown College
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