Danielle Fernandez
Rockford,TN
Summary
Enthusiastic team player with a proven track record in customer engagement and order preparation. Strong multitasking abilities and attention to detail contribute to a positive environment and efficient operations. Committed to delivering exceptional service and supporting team success.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Broista
Dutch Bros
Sevierville, Tennessee
10.2024 - 04.2025
- Customer Engagement: I greet and interact with every customer with a friendly attitude, always making sure to thank them and create a positive, welcoming experience.
- Order Taking & Preparation: I accurately take customer orders and prepare drinks
- Menu Knowledge: I help customers by explaining menu items and specials so they can find exactly what they want
- Teamwork: I support my team by communicating clearly, working together, and keeping a positive, energetic environment
- Shop Maintenance: I keep the shop clean and organized, including restocking supplies and handling general cleaning tasks
Ramp Agent
Piedmont
Alcoa, Tennessee
10.2022 - 05.2023
- Load & Unload: I handle passenger baggage and commercial cargo, loading and unloading items onto belt loaders and safely placing them inside the aircraft
- Operate Equipment: I drive and operate a variety of ground support equipment, including pushback tractors, baggage carts, and power units
- Aircraft Guidance: I guide aircraft to and from their gates using standard hand signals or guidance tools to ensure safe and accurate movement on the ramp
- Safety & Compliance: I follow all safety procedures, airline policies, and airport security requirements, and I make sure to report any equipment issues right away
- Communication: I communicate clearly with flight crews and other ground team members using radios or headsets to keep everything running smoothly
- Aircraft Maintenance: I handle light interior and exterior cleaning of aircraft, including tasks like wiping down windows and keeping the space tidy
- Physical Tasks: I lift, push, and pull items up to 70 lbs and handle physically demanding work, including bending, kneeling, and standing for long periods.
Cashier
Walmart
Sevierville, Tennessee
10.2019 - 04.2022
- Customer Service: I greet customers, answer questions about products and the store layout, and help resolve any issues to make sure they have a positive shopping experience
- Transaction Processing: I operate the register and scanners to ring up items, handle different payment methods (cash, credit, and debit), and make sure receipts and change is given
- Cash Handling: I manage the cash register drawer by counting it at the start and end of my shifts, keeping accurate cash levels
Food Service Worker
Dollywood Theme Park
Pigeon Forge, Tennessee
10.2019 - 04.2022
- Food Preparation & Service: I prepare and serve food and drinks, take customer orders, and answer any questions guests have about the menu
- Customer Service: I provide prompt, friendly, and courteous service to every guest, always aiming to reflect the company’s “Lead with Love” values
- Cleanliness & Organization: I maintain clean and well-organized work areas—including the kitchen, dining spaces, and equipment—following all health code standards. This includes tasks like dishwashing, sweeping, and mopping
- Operational Tasks: I restock supplies, manage inventory, and can also handle cash and process payments using the register when needed
- Team Collaboration: I work closely with my team to keep operations running smoothly and help maintain a positive, supportive work environment.
Education
Cocke County High School
Newport, TNSkills
- Customer engagement
- Order preparation
- Menu knowledge
- Load handling
- Multitasking
- Effective communication
- Teamwork
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Broista
Dutch Bros
10.2024 - 04.2025
Ramp Agent
Piedmont
10.2022 - 05.2023
Cashier
Walmart
10.2019 - 04.2022
Food Service Worker
Dollywood Theme Park
10.2019 - 04.2022
Cocke County High School