Danielle Figueroa
Stevenson Ranch,CA
Summary
Customer-focused Retail Sales Associate offering background in cashier, sales and merchandising responsibilities. Responds quickly to customer requests and concerns. Creates positive, inviting environment for customers.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate Cashier
Total Wine & More
Valencia, CA
06.2024 - 08.2024
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Restocked supplies like paper bags, tissue paper as needed.
- Maintained a clean and organized work area throughout the shift.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Provided information about products and services to customers.
- Participated in periodic inventory counts as assigned by management.
- Promoted loyalty programs to increase customer retention.
- Handled returns and exchanges according to established policies.
- Operated a cash register to accurately process sales transactions.
- Verified that all prices were accurate before ringing up purchases.
- Helped other team members as needed during peak business times.
- Enforced safety regulations in order to maintain a safe working environment.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Assisted customers in locating items within the store.
- Resolved customer complaints or referred them to management for resolution.
- Processed returns and exchanges according to company policies.
- Stocked shelves and maintained product displays.
- Answered phone calls promptly with a professional demeanor.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Organized store by returning merchandise to proper areas and restocked displays.
Retail Sales Associate
Build A Bear Workshop Inc
Valencia, CA
12.2023 - 02.2024
- Greeted customers upon entering the store and provided assistance.
- Kept informed about new products arriving at the store on a regular basis.
- Demonstrated knowledge of store products and services.
- Operated point-of-sale systems accurately to process payments from customers.
- Promoted special offers and discounts to encourage additional purchases.
- Organized displays to attract customers and promote sales.
- Assisted with stocking shelves with new merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Inspected purchased items for defects before handing them over to customers.
- Handled customer complaints in a professional manner.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
Retail Sales Associate
Flower Finesse
Santa Clarita, CA
10.2023 - 12.2023
- Greeted customers upon entering the store and provided assistance.
- Kept informed about new products arriving at the store on a regular basis.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Assisted customers with finding the right product for their needs.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Provided product information and answered customer questions.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Some College - Biochemistry
College of The Canyons
Valencia, CASkills
- Quick Learner
- Patience and Empathy
- Cleanliness and hygiene
- Cash Handling Accuracy
- Goal-oriented mindset
- Customer Engagement
- Stock replenishment
- Credit card processing
- Resilience Under Pressure
- Returns processing
- Upselling strategies
- Customer Service
- Flexible Hours
- Store Opening and Closing
Timeline
Retail Sales Associate Cashier
Total Wine & More
06.2024 - 08.2024
Retail Sales Associate
Build A Bear Workshop Inc
12.2023 - 02.2024
Retail Sales Associate
Flower Finesse
10.2023 - 12.2023
Some College - Biochemistry
College of The Canyons