Danielle Fisher
Orlando,FL
Summary
Goal-driven Operations Manager professional well-versed in recruiting, training and managing employees to provide exceptional pharmacy services. Highly organized and hardworking with excellent planning and program management skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Specialty
03.2022 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
Third Party Billing Technician for Specialty
Walgreens
04.2021 - 03.2022
- Review insurance claims with patients and apply for grants and foundations for low income families
- Maintained ongoing relationships with preferred vendors. (centered around stock-on-hand medication allows for patients to start therapy immediately).
- Analysis and maintain third party adjudications with insurance companies when company has received a chargeback
- Work in close contact with doctors office to maintain prior authorizations where patients can start therapy in a timely manner
Senior Certified Pharmacy Technician for Specialty
Walgreens
09.2019 - 04.2021
- Have a current status of industry standards and policies, reviewed and verified patient and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers. Manage over 300 specialty patients in specific disease states.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Certified Pharmacy Technician
Walgreens
05.2013 - 07.2018
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Reviewed and verified customer information and insurance provider information.
Customer Service Associate
Walgreens
08.2011 - 05.2013
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Maintained customer satisfaction with forward-thinking strategies (informing about special promotions) focused on addressing customer needs and resolving concerns.
Education
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH11.2023
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12.2017
Skills
- Benefits consulting
- Health plan experience, Ie medicare, medicaid billing
- Pharmacy Management
- Project Management
- Time Management
- Quality Assurance
- Workflow Optimization
- Proficient in Microsoft word
Certification
- CPhT - Certified Pharmacy Technician
- PTCB- National Certified Pharmacy Technician
- Basic Life Support, CPR certified
- Certified to Administer Immunizations
Extracurricular
- Rite Aid conversion coach for Walgreens, March 2019-December 2019
- Central Florida Pharmacy Association member, October 2018-December 2018
- Women of Walgreens Boots Alliance member, February 2021-Current
- PTCB Facilitator for Pharmacy Technicians at Walgreens, December 2020-Current
- Peer Reviewed article for Walgreens University, Cancer Basics: An Introduction to Solid Tumors (CE Credit, ACPE program) 2023
- Member of The National Society of Leadership and Success, February 2023-Present
Timeline
Pharmacy Operations Manager
Walgreens Specialty
03.2022 - Current
Third Party Billing Technician for Specialty
Walgreens
04.2021 - 03.2022
Senior Certified Pharmacy Technician for Specialty
Walgreens
09.2019 - 04.2021
Certified Pharmacy Technician
Walgreens
05.2013 - 07.2018
Customer Service Associate
Walgreens
08.2011 - 05.2013
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
University of Central Florida
- CPhT - Certified Pharmacy Technician
- PTCB- National Certified Pharmacy Technician
- Basic Life Support, CPR certified
- Certified to Administer Immunizations
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