Danielle Fontaine
Kenner,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Airline Skate Center
Metairie , LA
2021.01 - Current
- Balanced cash drawers at the end of each shift.
- Answered incoming calls, providing frontline customer support or assistance with the products and services.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Coordinated with other departments when additional support was needed during peak hours.
- Processed payments from customers.
- Greet guests upon arrival and provide them with skates.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided excellent customer service by anticipating customer needs.
- Performed light administrative duties such as filing documents and taking messages.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Resolved conflicts between customers when necessary.
Education
High School Diploma -
Bonnabel Magnet Academy High School
2024-05
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Active Listening
- Sales expertise
- Payment Processing
- Customer Relations
- Retail sales customer service
- Sales closing
Affiliations
- ROTC
Timeline
Customer Service Representative
Airline Skate Center
2021.01 - Current
High School Diploma -
Bonnabel Magnet Academy High School
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