Danielle Ford
Washington,DC
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
17
17
years of professional experience
Work History
Perinatal Community Support Worker
Mamatoto Village
03.2015 - 07.2021
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Provided breastfeeding and newborn education support to help new parents adjust to their new life.
- Provided crisis intervention support when needed while prioritizing the safety of my clients.
- Provided support to low-income and underserved individuals with evidence based information to gain access to community resources.
Lead Medical Transcriptionist
Prince George's Hospital Center
09.2004 - 06.2012
- Implemented performance metrics to evaluate individual progress, identifying areas for improvement and providing targeted support as needed.
- Improved transcription accuracy by implementing a thorough quality control process and providing regular feedback to team members.
- Collaborated with healthcare providers to ensure accurate and timely delivery of transcribed reports.
- Continuously updated reference materials, including medical dictionaries and style guides, to ensure accuracy in transcriptions across various specialties.
Skills
- Behavioral support
- Disability Awareness
- Family engagement
- Client Advocacy
- Mental health knowledge
- Community Outreach
- Client Needs Assessments
- Data Entry and Reporting
- Life Skills Training
- Housing Assistance
Timeline
Perinatal Community Support Worker
Mamatoto Village
03.2015 - 07.2021
Lead Medical Transcriptionist
Prince George's Hospital Center
09.2004 - 06.2012