Danielle Frazier

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Conducted performance evaluations and provided constructive feedback to employees.

• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Complied with health and safety codes to protect staff and customers.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Created appealing displays to showcase products in bakery.
• Managed customer service operations, including taking orders and resolving complaints.
• Cleaned and maintained kitchen equipment and oven.

• Cultivated warm relationships with regular guests
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed a seating rotation to ensure guests satisfaction and company standards

• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Drove safely at all times to avoid accidents and harm.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Prepared ingredients and hand-tossed fresh pizzas. I started at 16 years old and advanced to Assistant Manager.