Danielle Gager
Jacksonville ,Florida
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Cash Register Operator
Burlington Coat Factory Distribution Center
Jacksonville, FL 32257
04 2010 - 06 2010
- Assisted in inventory management, contributing to a well-stocked and visually appealing store.
- Improved customer satisfaction by providing efficient and accurate cash register operations.
- Resolved customer complaints professionally, ensuring their overall satisfaction with their shopping experience.
Inbound Call Center Representative
ADT Security
Gate Parkway, Jacksonville, Florida
09 2000 - 11 2000
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Maintained high-quality service standards for all inbound alarm calls ensuring prompt and accurate assistance.
- Escalated complex issues appropriately to management or specialized departments for further resolution when necessary.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
Customer Service Representative
Blockbuster Video Store
Old St. Augustine road. Mandarin
08 1997 - 08 2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Duval County High School Diploma - General Studies
05.2002
- Member of PRISM poetry club
Skills
- Professional telephone demeanor
- Medical terminology knowledge
- Order fulfillment
Studying currently
- ASL beginner
Timeline
Cash Register Operator - Burlington Coat Factory Distribution Center
04 2010 - 06 2010
Inbound Call Center Representative - ADT Security
09 2000 - 11 2000
Customer Service Representative - Blockbuster Video Store
08 1997 - 08 2007
Mandarin Senior High School - Duval County High School Diploma, General Studies