Jennifer Garcia
Creedmoor,NC
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged POS system expertise and exceptional organizational abilities at Texas Roadhouse. Demonstrated patience and empathy, significantly improving service efficiency. Skilled in software, I adeptly managed reservations and inquiries, contributing to a welcoming atmosphere and operational excellence. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cash Register Operator
Fonda Lupita
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Phone Receptionist
Texas Roadhouse
09.2022 - Current
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Organized phone system updates, ensuring optimal performance for seamless call management.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Resolved customer problems and complaints.
Host
Texas Roadhouse Restaurant
09.2022 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Answered phone calls to take orders, give information and document reservations.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Certificate - Certified Medical Assistant
Wake Technical Community College
Raleigh, NCSkills
- Patience and Empathy
- POS system expertise
- Professional Appearance
- Organizational abilities
- Customer Service
- Cleaning and sanitizing
- Call Response and Transfer
- Adaptable and Flexible
- Hospitality and accommodation
- Guest inquiries
- Proficient in Software
Certification
Veterinary assistance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Phone Receptionist
Texas Roadhouse
09.2022 - Current
Host
Texas Roadhouse Restaurant
09.2022 - Current
Cash Register Operator
Fonda Lupita
Certificate - Certified Medical Assistant
Wake Technical Community College