Danielle Gagliardo
Summary
Dynamic customer service professional with a proven track record at Iqor, excelling in service excellence and active listening. Adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in data entry and critical thinking, consistently delivering high-quality support in fast-paced environments.
Healthcare professional prepared to bring exceptional patient care and support to new role. Extensive experience in assisting with daily living activities and maintaining safe, clean environment for patients. Known for collaborative teamwork and flexibility to adapt to changing patient needs, ensuring consistent, high-quality care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iqor
North Charleston, SC
01.2020 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered over 70 calls per shift to meet fast-paced call center demands.
Private Caregiver
Private Care
Walterboro, SC
06.2009 - 02.2016
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem .
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
CNA
Riverhead Care Center
Riverhead, NY
09.2004 - 04.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Developmental Specialist Assistant
Independent Group Home Living
Southampton, NY
03.2001 - 08.2004
- Assisted with developmentally disabled adults with behavior issues in a classroom setting.
- Teaching basic safety skills.
- Appropriate social behaviors and communication skills.
- Assist with toileting & eating.
- Worked on the behavior team.
Education
Certificate - CNA Training
Caliber Training Institute
New York, NY02-2003
General Studies
Fort Hamilton High School
Brooklyn, NY06-1987
Skills
- Service excellence
- Active listening
- Problem-solving skills
- Data entry
- Time management
- Calm under stress
- Behavior redirection
- Relationship building
Certification
CNA
Timeline
Customer Service Representative
Iqor
01.2020 - 07.2020
Private Caregiver
Private Care
06.2009 - 02.2016
CNA
Riverhead Care Center
09.2004 - 04.2008
Developmental Specialist Assistant
Independent Group Home Living
03.2001 - 08.2004
Certificate - CNA Training
Caliber Training Institute
General Studies
Fort Hamilton High School