Danielle Galvin

• Updated guest profiles with contact information and preferences.
• Monitored security cameras to identify suspicious activity near the premises.
• Provided excellent customer service by addressing inquiries promptly and efficiently.
• Verified identity of guests prior to issuing keys or access cards.
• Ensured that all safety protocols were followed at the front desk area.

Assisted new clients into the residential program with guidance, support and tools needed to improve their situations. Built and maintained a professional relationship with clients. Assigned and monitored daily job functions for clients. Responded and assisted with any crisis situations clients encountered. Kept in communication with outside resources to better assist clients. Met with clients daily to talk about future goals and plans. Would assist clients with scheduling and transportation to medical appointments. Met with management to discuss clients weekly/monthly achievements and goals.

• Collaborated with management on developing strategic plans for achieving business goals.
• Created and managed budgets for travel, training, and team-building activities.
• Organized team activities to build camaraderie and foster pleasant workplace culture.