Danielle Garcia
Sparks,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Walmart where I led improvements in order accuracy and efficiency. Skilled in cash management and customer service excellence, I excel in fast-paced environments, demonstrating patience, empathy, and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Clerk/cashier
WinCo Foods
07.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Associate
Ross Dress for Less
09.2022 - 07.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- help unload truck
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashier
Ben's Fine Wine and Spirits
09.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Online Grocery Associate, Department Mgr, Cashier
Walmart
09.2012 - 08.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
Education
Associate of Arts - Criminal Justice
Truckee Meadows Community College
Reno, NV08.2011
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Cash Register Operation
Timeline
Clerk/cashier
WinCo Foods
07.2023 - 07.2024
Associate
Ross Dress for Less
09.2022 - 07.2023
Cashier
Ben's Fine Wine and Spirits
09.2021 - 02.2022
Online Grocery Associate, Department Mgr, Cashier
Walmart
09.2012 - 08.2021
Associate of Arts - Criminal Justice
Truckee Meadows Community College