Results-driven insurance specialist with expertise in client-focused solutions and effective complaint resolution. Demonstrates strong collaboration and leadership in dynamic environments, consistently achieving organizational objectives. Proficient in sales strategies, policy analysis, and client advisory services.
Hi, I’m
DANIELLE GARCIA
Kingman,AZ
Summary
Overview
9
years of professional experience
Work History
Farmers Insurance
Insurance Agent
04.2026 - Current
Job overview
- Maintained a 30–40% call-to-quote ratio and 20–30% close rate, consistently ranking among the top sales performers on the team.
- Developed tailored insurance solutions to meet client needs and mitigate risks.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Mentored junior agents.
Progressive
Snapshot Specialist
10.2024 - 02.2026
Job overview
- Managed complex customer escalations by addressing issues effectively over the phone.
- Researched and resolved complex billing issues.
- Handled escalated calls.
- Investigated and addressed complex billing issues, improving accuracy and reducing follow-up inquiries.
- Executed prior role functions while managing additional specialist responsibilities, demonstrating adaptability and commitment.
Progressive
Customer Service
06.2023 - 10.2024
Job overview
- Managed inquiries and transactions across multiple lines of business to ensure customer satisfaction.
- Identified the customer's motive for calling.
- Educated customers on coverage limits and definitions.
- Advocated for and educated on Progressive's products and services.
- Determined reason for customer call.
- Completed payment transactions to close overdue accounts.
Kingman Chevrolet
Front of Body Shop Jan
01.2023 - 04.2023
Job overview
- Utilized CCC estimating system to develop accurate repair estimates, facilitating informed decision-making.
- Created and negotiated repair supplements to ensure comprehensive coverage of repair costs.
- Processed vendor invoices to maintain timely payments and uphold vendor relationships.
- Verified time records to ensure accurate payroll calculations.
- Uploaded and verified time records for payroll.
Enterprise
Sr. Customer Representative
10.2020 - 01.2023
Job overview
- Increased complete customer satisfaction to 97% based on surveys.
- Maintained top 5% status in sales in the Arizona group.
- Developed partnerships with local dealerships and repair shops to enhance business opportunities.
- Offered additional protection products to customers during sales consultations.
- Executed risk mitigation procedures to safeguard company assets and ensure compliance.
McDonald’s
Shift leader
01.2018 - 02.2020
Job overview
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented process improvements that reduced workflow inefficiencies.
- Coordinated shift schedules to optimize staffing levels and resource allocation.
- Processed customer orders efficiently through drive-thru system, ensuring accuracy and speed.
- Managed cash register operations, handling transactions with precision and attention to detail.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
The Lingenfelter Center for Alzheimer's Care
Dietary services
12.2019 - 04.2020
Job overview
- Maintained a safe and sanitary work environment by enforcing strict cleanliness standards throughout the facility.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Successfully managed dietary restrictions for patients with allergies or sensitivities, ensuring their safety during meal times.
- Skilled at working independently and collaboratively in a team environment.
Education
Mohave Community College
University Overview
Computer Science, Communication, Problem solving, Sociology
Skills
- Licensed insurance agent
- Quotes and sales
- Insurance policy support
- Customer service
- Complaint resolution
- Cross-selling techniques
- Client-centric approach
- Critical thinking
- Problem-solving
- Organizational skills
- Computer skills
- Teamwork and collaboration
- Relationship building
Timeline
Insurance Agent
Farmers Insurance
04.2026 - Current
Snapshot Specialist
Progressive
10.2024 - 02.2026
Customer Service
Progressive
06.2023 - 10.2024
Front of Body Shop Jan
Kingman Chevrolet
01.2023 - 04.2023
Sr. Customer Representative
Enterprise
10.2020 - 01.2023
Dietary services
The Lingenfelter Center for Alzheimer's Care
12.2019 - 04.2020
Shift leader
McDonald’s
01.2018 - 02.2020
Mohave Community College
License Info
License Info
P&C LICENSED AGENT AZ, NH, MO, PA
NPN: 22166970