Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danielle Gehrke

Two Rivers,WI

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress/ Manager

Cool City Brewery
Two Rivers, WI
12.2022 - Current
  • Informed customers of daily specials and signature menu items.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Interacted with customers regularly to ensure their needs were met.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Audited cash registers at the end of each shift for accuracy.

CNC Operator

Redline Plastics
Manitowoc, WI
05.2021 - 01.2022
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Organize work area to ensure efficient use of space and time.
  • Developed solutions to wide range of complex technical problems to meet organizational objectives and deadlines.
  • Inspect finished workpieces for accuracy according to specifications and make adjustments if needed.
  • Worked with supervisor to debug and develop production processes and learn machine set-up skills.

CAREGIVER

HOMES FOR INDEPENDENT LIVING
MANITOWOC, WI
08.2019 - 05.2021
  • Monitored health and well-being of clients and reported significant health changes.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Supported bathing, dressing and personal care needs.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Followed care plan and directions to administer medications.

BARISTA

MANITOWOC COFFEE
MANITOWOC, WI
05.2019 - 08.2019
  • Utilized POS system to receive and process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Education

Associate of Applied Science - Manufacturing Managment

Lakeshore Technical College
Cleveland, WI
12.2023

Skills

  • Continuous Improvement
  • Strategic Thinker
  • Staff Management
  • Customer Service
  • Complaint Resolution
  • Teamwork and Collaboration

Certification

ISO 9001 Internal Auditor 5/12/2023

Supervisory Essentials 5/12/2023

Timeline

Waitress/ Manager

Cool City Brewery
12.2022 - Current

CNC Operator

Redline Plastics
05.2021 - 01.2022

CAREGIVER

HOMES FOR INDEPENDENT LIVING
08.2019 - 05.2021

BARISTA

MANITOWOC COFFEE
05.2019 - 08.2019

Associate of Applied Science - Manufacturing Managment

Lakeshore Technical College

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Danielle Gehrke