Jenna Riggs
Annabel's Pizza & Italian Restaurant
Middletown,NY
1
Certification
11
years of professional experience
Detail-oriented Certified Professional Coder- Apprentice with comprehensive knowledge of medical coding, billing processes, and healthcare regulations. Ensures accuracy and compliance while fostering team collaboration and adapting to evolving needs. Recognized for reliability and effective communication in fast-paced settings, with a commitment to continuous education and professional growth.
Work History
Waitress
11 Years 2 Months- Provided exceptional customer service, enhancing guest satisfaction through attentive dining experiences.
- Managed multiple tables simultaneously, ensuring timely order delivery and accurate billing.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with kitchen staff to accommodate special dietary requests and optimize menu offerings.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
Sterile Processing Technician
1 Year 3 Months- Oversee sterilization processes to ensure compliance with safety standards and regulatory requirements.
- Conduct quality control checks on instruments and equipment before distribution to surgical units.
- Collaborate with surgical teams to assess instrument needs for upcoming procedures, ensuring readiness.
- Utilize specialized sterilization equipment for effective cleaning and preparation of surgical instruments.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
- Optimized workflow within sterile processing department, allowing for quicker turnaround times and increased productivity.
Team Member
1 Year 6 Months- Operated point-of-sale systems to process customer transactions accurately and enhance service speed.
- Prepared and served food and beverages to meet company standards and ensure customer satisfaction.
- Trained new team members on operational procedures and customer service practices to improve team efficiency.
- Collaborated with team members to optimize workflow during peak hours for improved service efficiency.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance, addressing and resolving customer complaints in a polite and professional manner.
Paraeducator
6 Months- Supported students with diverse learning needs through individualized instruction and assistance.
- Assisted in creating a positive and inclusive classroom environment conducive to learning.
- Implemented behavioral strategies to promote social skills and emotional well-being among students.
- Assisted students in achieving academic goals by providing one-on-one learning and small group instruction in various subjects.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Documented behaviors, implemented interventions, and treatment results.
- Helped with feeding and daily living skills to support physical and emotional well-being.
- Collaborated with teachers and specialists to assess student progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Education
Medical Billing And Coding
- Currently enrolled to obtain CPB Certification
- ICD-10-CM, CPT-4, HCPCS Level II.
- Medical Terminology, Pharmacology, Pathophysiology, and Anatomy.
- HIPAA, OIG, Physician Office Billing, Introduction to Electronic Medical Records, Medical Law and Ethics.
IAHCSSM Certification
High School Diploma
Skills
Customer service
Teamwork and collaboration
Multitasking
Time management
Problem-solving
Adaptability and flexibility
Detail orientation
Professionalism
Continuous improvement
Workflow management
Data entry and management
Medical billing
Electronic health records
Certified Professional coding
Clinical documentation
HIPAA compliance
Communication skills
Continuous improvement
Affiliations
AAPC- American Academy of Professional Coders
Certification
- IAHCSMM Certification
- CPC-A AAPC Certification
Timeline
Sterile Processing Technician
Garnet Health Medical Center
06.2020 - 09.2021Read More
Team Member
Dunkin' Donuts
12.2018 - 06.2020Read More
Paraeducator
Orange-Ulster BOCES
06.2018 - 12.2018Read More
Waitress
Annabel's Pizza & Italian Restaurant
06.2015 - CurrentRead More
American Academy of Professional Coders
Medical Billing And Coding
Read More
Orange-Ulster BOCES Adult Education Program
IAHCSSM Certification
Read More
Minisink Valley High School
High School Diploma
Read More