Danielle Gibbons
10944 Knotty Pine Dr,MD
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in cash handling and problem-solving. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Skilled in POS systems and beverage preparation, fostering a welcoming environment while training team members to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Barista
Brooke's House
05.2026 - Current
- Prepared espresso drinks, brewed coffee, and served beverages following recipe standards.
- Operated point-of-sale system to process orders, payments, and customer transactions accurately.
- Maintained clean café stations, sanitizing equipment, counters, and serving areas throughout shift.
- Supported customers by answering menu questions and customizing drink orders promptly.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Customer Service Cashier
Dollar General Market
04.2016 - 01.2018
- Prepared espresso drinks, brewed coffee, and served beverages following recipe standards.
- Operated point-of-sale system to process orders, payments, and customer transactions accurately.
- Maintained clean café stations, sanitizing equipment, counters, and serving areas throughout shift.
- Supported customers by answering menu questions and customizing drink orders promptly.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Customer Service Cashier
Walgreens
02.2022 - 01.2024
- Processed customer transactions accurately using point-of-sale system and handled cash, card, and mobile payments.
- Greeted customers, answered questions, and provided friendly checkout support to improve store experience.
- Scanned merchandise, applied coupons, and resolved basic pricing concerns at register.
- Maintained balanced cash drawer by following payment procedures and reconciling register activity.
- Supported front-end operations by restocking bags, receipt paper, and checkout supplies.
- Assisted with returns, exchanges, and purchase adjustments while following store policies.
- Kept checkout area clean, organized, and ready for continuous customer traffic.
- Communicated with store team to coordinate customer needs and maintain efficient front-end flow.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Northeast High School
Pasadena, MD05-2013
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Cash handling
Opening and closing duties
Active listener
Cleanliness
Exceptional customer service
Team leadership
Adaptive and creative
Order taking
Decision-making
Espresso machine operation
Safe food handling
Beverage preparation
Excellent memory
POS systems
Hospitality service expertise
Professional demeanor
Quality control
Excellent math skills
Multitasking and organization
Clear communication
Verbal and written communication
Workflow management
Timeline
Barista
Brooke's House
05.2026 - Current
Customer Service Cashier
Walgreens
02.2022 - 01.2024
Customer Service Cashier
Dollar General Market
04.2016 - 01.2018
High School Diploma -
Northeast High School