Danielle Carranza
Berwyn,IL
Summary
- Customer Service & Guest Relations
- Cash Handling & Point of Sale (POS) Systems
- Order Accuracy & Efficiency
- Upselling & Product Knowledge
- Team Collaboration & Communication
- Time Management in High-Volume Environments
- Conflict Resolution & Problem-Solving
- Inventory Management & Stock Replenishment
- Multi-tasking Under Pressure
- Maintaining Cleanliness & Compliance Standards
Overview
18
18
years of professional experience
Work History
Bartender
Encanto Cantina
Berwyn, IL
04.2026 - Current
- Trained new bartenders on drink preparation techniques and customer interaction standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Mansion nightclub
Stone Park, Illinois
09.2017 - 10.2023
- Mixed and served cocktails, beer, wine, and non-alcoholic drinks quickly and accurately.
- Provided friendly, attentive service and built regular customer relationships.
- Restocked liquor, mixers, garnishes, and supplies to keep the bar stocked.
- Handled cash and card payments; balanced register at shift end.
- Checked IDs and followed alcohol laws to ensure safe service.
- Worked with servers and barbacks to keep service smooth and efficient.
Retail Sales Associate
Etienne Aigner
Chicago, Illinois
08.2015 - 07.2017
- Delivered excellent customer service by greeting, assisting, and building relationships with customers to enhance their shopping experience.
- Processed sales transactions accurately and efficiently using POS systems while handling cash, card, and returns.
- Met and exceeded sales goals through product knowledge, upselling, and personalized recommendations.
- Maintained store appearance by restocking merchandise, organizing displays, and ensuring a clean, welcoming environment.
- Handled customer concerns and resolved issues promptly to ensure satisfaction and repeat business.
- Collaborated with team members to achieve daily sales targets and support overall store operations.
Server
Citizen Bar
Chicago, IL
06.2013 - 05.2015
- Delivered fast, friendly, and professional table service in a high-volume, fast paced bar and restaurant setting.
- Accurately took food and drink orders, ensuring special requests and dietary needs were met.
- Handled cash, card payments, and balanced tabs with accuracy and efficiency.
- Maintained a clean and organized work area while restocking supplies to support smooth service.
- Built strong guest relationships through attentive service, upselling specials, and ensuring repeat business.
Retail Sales Associate Cashier
Filenes basement
Chicago, IL
11.2008 - 08.2010
- Processed customer purchases, returns, and exchanges quickly and accurately at the register.
- Handled cash, card, and digital payments while balancing drawers with accuracy.
- Assisted customers with product questions, sizing, and locating merchandise.
- Maintained store cleanliness, organized displays, and restocked shelves.
- Provided friendly, professional service to ensure a positive shopping experience and repeat sales.
Education
GED
Cicero, IL08.2008
Skills
- Customer Service & Guest Relations
- Cash Handling & Point of Sale (POS) Systems
- Order Accuracy & Efficiency
- Upselling & Product Knowledge
- Team Collaboration & Communication
- Time Management in High-Volume Environments
- Conflict Resolution & Problem-Solving
- Inventory Management & Stock Replenishment
- Multi-tasking Under Pressure
- Maintaining Cleanliness & Compliance Standards
Timeline
Bartender
Encanto Cantina
04.2026 - Current
Bartender
Mansion nightclub
09.2017 - 10.2023
Retail Sales Associate
Etienne Aigner
08.2015 - 07.2017
Server
Citizen Bar
06.2013 - 05.2015
Retail Sales Associate Cashier
Filenes basement
11.2008 - 08.2010
GED