Danielle Goodman
Wampum,PA
Summary
Highly motivated and results-oriented professional with a strong sales background. Consistently exceeds expectations to achieve success. Recognized for unwavering dedication and willingness to put in extra effort. Committed to delivering exceptional results in all aspects of life. Fosters a positive work culture with an energetic and collaborative approach. Balances humility with a competitive drive. Strives for excellence and constantly seeks opportunities for personal and professional growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Arch Telecom Group
Mcmurray, PA
10.2024 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
Security Officer
UPMC-Cranberry Township
Cranberry Township, PA, US
06.2023 - 07.2024
- Covered an extensive 86-acre retirement village with consistent patrols.
- Prepared detailed dispatch records through Omnigo software.
- Supervised entry of individuals into the property from the gate house.
- Addressed critical resident situations efficiently, including health-related and property concerns.
Crew Member
SSA Group, LLC
Naples, FL, US
02.2022 - 03.2023
- Assist with food and drink services at Naples Zoo.
- Cleaned work areas and managed financial transactions.
Customer Relations Manager
Morgan Auto Group
Naples, FL, US
05.2022 - 10.2022
- Executed routine follow-up communications for the service division.
- Managed customer inquiries through phone communication while coordinating appointment schedules.
- Sustain superior quality in customer interactions, leading to excellent satisfaction ratings.
- Documented maintenance needs for second-hand cars.
- Generated revenue by making calls to promote extended warranty payments.
Route Driver
Approved toilet rentals
Pittsburgh, PA, US
04.2021 - 09.2021
- Follow assigned routes from dispatch for cleaning and servicing portable facilities.
Assistant Manager
Let's Talk Mobile
Beaver Falls, PA, US
07.2020 - 04.2021
- Directed daily routine of both on-floor and back-office activities.
- Facilitated enjoyable work atmosphere while boosting sales.
- Maintained secure handling of all monetary exchanges.
- Facilitated the interviewing process for job applicants.
- Facilitated professional development courses.
- Optimized performance levels of IT infrastructure.
- Dedicated to achieving sales targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Arby's
Cranberry, PA, US
12.2016 - 05.2020
- Obtained certification in Servsafe.
Cashier
Last Minit Mart
05.2012 - 06.2015
Education
Associate's degree - Criminal Justice
University of Phoenix
Associates - Automotive Technology
New Castle School of Trades
08.2016
High School Diploma -
Lawrence County career and Technical Center
06.2012
Skills
- Alignment
- Receiving
- Box truck
- Data collection
- Team Member
- Food Service
- Customer Service
- Cash handling
- Restaurant experience
- Mechanical knowledge
- Vehicle Maintenance
- Communication skills
- Fast Food
- Shift management
- Shift Supervisor
- Transmissions
- Cash register
- Supervising experience
- Oil Change
- Leadership
- Mac OS
- Money Handling
- Calipers
- Customer service
- Microsoft Access
- Automotive Diagnostics
- Delivery driver experience
- IOS
- Management
- Service Technician Experience
- Food handling
- Route Driving
- Driving
- Medical terminology
- Shift Lead
- Windows
- Automotive Repair
- Negotiation
- Crew Member
- Retail sales
- Key Holder
- Materials Handling
- Mechanic Experience
- Micrometer
- Suspension
- Brake Repair
- Sales
- Machining
- Automotive
- Manufacturing
Certification
- Non-CDL Class C
- Food Handler Certification
- Class E Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Retail Sales Manager
Arch Telecom Group
10.2024 - Current
Security Officer
UPMC-Cranberry Township
06.2023 - 07.2024
Customer Relations Manager
Morgan Auto Group
05.2022 - 10.2022
Crew Member
SSA Group, LLC
02.2022 - 03.2023
Route Driver
Approved toilet rentals
04.2021 - 09.2021
Assistant Manager
Let's Talk Mobile
07.2020 - 04.2021
Assistant Manager
Arby's
12.2016 - 05.2020
Cashier
Last Minit Mart
05.2012 - 06.2015
Associate's degree - Criminal Justice
University of Phoenix
Associates - Automotive Technology
New Castle School of Trades
High School Diploma -
Lawrence County career and Technical Center
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