Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Answered questions about store policies and addressed customer concerns.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Automotive Technician
Ancira Motor Company
01.2022 - 05.2025
Oil Changes & tire rotations
Inspections on used cars
Maintenance service such as: Differential flushes, coolant flushes, A/C systems services, Gasoline Direct Injection services, intake throttle body cleaning, engine flushes.
Pre-Delivery Inspection (PDI's) on new cars
Dealer accessories installation such as: Kicker speakers, assist steps, center console vaults, tonneau cover, lighting emblems, fender flares, under seat storage, roof racks.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Completed customer orders and warranty services according to manufacturer specifications.
Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assisted customers with Spanish-language inquiries in a timely and professional manner.
Discount tire
Discount Tire
09.2021 - 12.2021
Fix flat tires
Balance tires
Rotate tires
Change tires and Wheels
Inflate tires to the correct pressure
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Constantly updated knowledge on retail industry trends, ensuring current understanding regarding emerging theft methods and techniques.
Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
Delivery Driver
O'Reilly Auto Parts
07.2021 - 09.2021
Collect the parts the customer needs.
Delivery part for the shops
Supply shelves in store
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Developed strong relationships with customers by providing professional and courteous service during deliveries.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Forklift Driver
Del Bravo Forwarding
02.2021 - 06.2021
Unload and load merchandise in trailers, truck and/or vans
Keep the warehouse clean and organized
Inspect all forklifts in my working area.
Member Crew
Osmose Utility Services
07.2020 - 12.2020
Dig, inspect and treat utility poles.
Inspect all chemicals used on a daily basis and inventoried them.
Range Safety Officer, Firearms Instructor at Mission Ridge Range And AcademyRange Safety Officer, Firearms Instructor at Mission Ridge Range And Academy