Overview
Work History
Education
Skills
Idiomas
Timeline
Generic

Pedro Rocha

San Antonio,TX

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

MISSION RIDGE SHOOTING RANGE & ACADEMY
03.2025 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Automotive Technician

Ancira Motor Company
01.2022 - 05.2025
  • Oil Changes & tire rotations
  • Inspections on used cars
  • Maintenance service such as: Differential flushes, coolant flushes, A/C systems services, Gasoline Direct Injection services, intake throttle body cleaning, engine flushes.
  • Pre-Delivery Inspection (PDI's) on new cars
  • Dealer accessories installation such as: Kicker speakers, assist steps, center console vaults, tonneau cover, lighting emblems, fender flares, under seat storage, roof racks.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Discount tire

Discount Tire
09.2021 - 12.2021
  • Fix flat tires
  • Balance tires
  • Rotate tires
  • Change tires and Wheels
  • Inflate tires to the correct pressure
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Constantly updated knowledge on retail industry trends, ensuring current understanding regarding emerging theft methods and techniques.
  • Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.

Delivery Driver

O'Reilly Auto Parts
07.2021 - 09.2021
  • Collect the parts the customer needs.
  • Delivery part for the shops
  • Supply shelves in store
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Forklift Driver

Del Bravo Forwarding
02.2021 - 06.2021
  • Unload and load merchandise in trailers, truck and/or vans
  • Keep the warehouse clean and organized
  • Inspect all forklifts in my working area.

Member Crew

Osmose Utility Services
07.2020 - 12.2020
  • Dig, inspect and treat utility poles.
  • Inspect all chemicals used on a daily basis and inventoried them.

Education

12 - Automotive Service Technician

South Texas Vocational Technician
San Antonio, TX
07.2022

High School Diploma -

LAREDO JOB CORPS
Laredo
06-2017

Skills

  • Organizational skills
  • Bilingual
  • Tire Service
  • Oil Change
  • Brake Repair
  • Mechanic Experience
  • Delivery Driver Experience
  • Forklift
  • Vehicle Maintenance
  • Computer skills
  • Automotive Repair
  • Suspension
  • Alignment
  • Mechanical Knowledge
  • Service Technician Experience
  • Customer service
  • Problem-solving
  • Customer assistance
  • Cash handling
  • Retail sales
  • Relationship building
  • Stocking and receiving
  • Retail store operations
  • FLUENT IN SPANISH
  • Conflict resolution
  • Interpersonal and written communication
  • Upselling strategies

Idiomas

Spanish - Expert

Timeline

Retail Sales Associate

MISSION RIDGE SHOOTING RANGE & ACADEMY
03.2025 - Current

Automotive Technician

Ancira Motor Company
01.2022 - 05.2025

Discount tire

Discount Tire
09.2021 - 12.2021

Delivery Driver

O'Reilly Auto Parts
07.2021 - 09.2021

Forklift Driver

Del Bravo Forwarding
02.2021 - 06.2021

Member Crew

Osmose Utility Services
07.2020 - 12.2020

12 - Automotive Service Technician

South Texas Vocational Technician

High School Diploma -

LAREDO JOB CORPS
Pedro Rocha