Pedro Rocha
San Antonio,TX
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
MISSION RIDGE SHOOTING RANGE & ACADEMY
03.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Automotive Technician
Ancira Motor Company
01.2022 - 05.2025
- Oil Changes & tire rotations
- Inspections on used cars
- Maintenance service such as: Differential flushes, coolant flushes, A/C systems services, Gasoline Direct Injection services, intake throttle body cleaning, engine flushes.
- Pre-Delivery Inspection (PDI's) on new cars
- Dealer accessories installation such as: Kicker speakers, assist steps, center console vaults, tonneau cover, lighting emblems, fender flares, under seat storage, roof racks.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Discount tire
Discount Tire
09.2021 - 12.2021
- Fix flat tires
- Balance tires
- Rotate tires
- Change tires and Wheels
- Inflate tires to the correct pressure
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Constantly updated knowledge on retail industry trends, ensuring current understanding regarding emerging theft methods and techniques.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
Delivery Driver
O'Reilly Auto Parts
07.2021 - 09.2021
- Collect the parts the customer needs.
- Delivery part for the shops
- Supply shelves in store
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Forklift Driver
Del Bravo Forwarding
02.2021 - 06.2021
- Unload and load merchandise in trailers, truck and/or vans
- Keep the warehouse clean and organized
- Inspect all forklifts in my working area.
Member Crew
Osmose Utility Services
07.2020 - 12.2020
- Dig, inspect and treat utility poles.
- Inspect all chemicals used on a daily basis and inventoried them.
Education
12 - Automotive Service Technician
South Texas Vocational Technician
San Antonio, TX07.2022
High School Diploma -
LAREDO JOB CORPS
Laredo06-2017
Skills
- Organizational skills
- Bilingual
- Tire Service
- Oil Change
- Brake Repair
- Mechanic Experience
- Delivery Driver Experience
- Forklift
- Vehicle Maintenance
- Computer skills
- Automotive Repair
- Suspension
- Alignment
- Mechanical Knowledge
- Service Technician Experience
- Customer service
- Problem-solving
- Customer assistance
- Cash handling
- Retail sales
- Relationship building
- Stocking and receiving
- Retail store operations
- FLUENT IN SPANISH
- Conflict resolution
- Interpersonal and written communication
- Upselling strategies
Idiomas
Spanish - Expert
Timeline
Retail Sales Associate
MISSION RIDGE SHOOTING RANGE & ACADEMY
03.2025 - Current
Automotive Technician
Ancira Motor Company
01.2022 - 05.2025
Discount tire
Discount Tire
09.2021 - 12.2021
Delivery Driver
O'Reilly Auto Parts
07.2021 - 09.2021
Forklift Driver
Del Bravo Forwarding
02.2021 - 06.2021
Member Crew
Osmose Utility Services
07.2020 - 12.2020
12 - Automotive Service Technician
South Texas Vocational Technician
High School Diploma -
LAREDO JOB CORPS
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