Danielle Gouveia
VICTORVILLE,CA
Summary
Reliable professional with extensive experience in delivery and package handling. Strong focus on safety compliance and attention to detail, ensuring operational efficiency and customer loyalty.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Amazon
Victorville, CA
10.2021 - Current
- Managed time effectively to ensure on-time deliveries and high customer satisfaction rates.
- Delivered packages efficiently within designated routes while adhering to safety protocols.
- Utilized handheld devices to track deliveries and update order statuses in real time.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Conducted vehicle inspections to maintain operational safety standards and compliance.
- Assisted in training new drivers on delivery procedures and best practices for efficiency.
- Operated vehicle safely in highly congested areas with no traffic violations.
Package Handler
UPS
Ontario, CA
10.2014 - 10.2021
- Operated material-handling equipment to transport packages efficiently within the facility.
- Sorted and categorized packages for accurate delivery in accordance with established protocols.
- Assisted in training new employees on safety procedures and operational workflows.
- Maintained cleanliness and organization of work area to promote safety standards.
- Implemented process improvements that enhanced overall workflow efficiency within the department.
- Followed safety regulations to maintain a safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful at working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
High School Diploma -
Valley View Highschool
Ontario, CASkills
- Route optimization
- Safety compliance
- Customer service
- Attention to detail
- Problem-solving
- Critical thinking
- Multitasking
- Teamwork and collaboration
- Adaptability and flexibility
- Policy enforcement
- Excellent communication
- Positive attitude
Timeline
Delivery Driver
Amazon
10.2021 - Current
Package Handler
UPS
10.2014 - 10.2021
High School Diploma -
Valley View Highschool