Danielle Grady
Cowpens,SC
Summary
Dynamic professional with a strong background in customer service and cash handling at Town Grill and Pizza. Recognized for exceptional reliability and teamwork, I effectively resolved customer complaints and trained new staff, enhancing overall satisfaction and operational efficiency. Proficient in POS systems, I consistently maintained accurate cash management and contributed to a positive dining experience.
Overview
11
11
years of professional experience
Work History
Cashier/server/accountant
Town Grill and Pizza
01.2015 - Current
- Processed customer transactions efficiently using POS system.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with menu selections and special requests.
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Material Handler
Gxo
10.2025 - 12.2025
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate inventory counts and product placement.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Assisted in conducting regular inventory audits to track stock levels and discrepancies.
- Collaborated with team members to streamline material handling processes for improved workflow.
- Utilized warehouse management system to update inventory records and assist in order fulfillment.
- Trained new hires on equipment operation and material handling procedures for consistent performance.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
Education
High School Diploma -
Gettys D Broome
Spartanburg, SC05.2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Payment processing
- Product restocking
- Product knowledge
- Refunds and exchanges
Timeline
Material Handler
Gxo
10.2025 - 12.2025
Cashier/server/accountant
Town Grill and Pizza
01.2015 - Current
High School Diploma -
Gettys D Broome