DANIELLE GRAHAM
New York,USA
Summary
Dedicated customer service representative with 10+ years of experience in customer service and support. Proven ability to provide customer-oriented solutions in a timely and professional manner. Providing excellent customer service in a retail setting. Skilled in troubleshooting, multitasking, and providing superior customer service. Highly organized Office Assistant with comprehensive administrative support experience. Skilled in scheduling meetings, managing calendars, and coordinating events. Proficient in MS Office Suite and other related software.
Overview
11
11
years of professional experience
Work History
Caregiver
CDPAP
New York, NY
01.2024 - Current
- Provided compassionate care to clients, enhancing daily living and emotional well-being.
- Assisted with personal hygiene, meal preparation, and medication management for individuals with disabilities.
- Developed tailored care plans in collaboration with healthcare professionals to meet client needs.
- Trained new caregivers on best practices and safety protocols to ensure high-quality service delivery.
Youth counselor
Rising grounds NSP
06.2024 - 10.2025
- Facilitated individual and group counseling sessions to promote emotional well-being and personal development.
- Developed and implemented engaging recreational activities to enhance social skills among youth participants.
- Collaborated with multidisciplinary teams to create tailored intervention plans for at-risk youth.
Customer Service Representative (Customer Service Rep)
UrVet Care
New York, NY
03.2022 - 08.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with veterinary staff to ensure accurate client information and service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Vet Receptionist
Center for Veterinary Care
New York, NY
11.2021 - 02.2022
- Managed front desk operations, ensuring seamless appointment scheduling and client communication.
- Coordinated patient intake processes, enhancing efficiency and client satisfaction.
- Maintained accurate medical records using veterinary management software.
- Assisted in training new staff on reception protocols and customer service best practices.
Teachers aide
Neighborhood Charter School
New York, NY
07.2015 - 09.2020
- Supported classroom activities, enhancing student engagement through tailored assistance and attention.
- Collaborated with teachers to implement individualized education plans for diverse learning needs.
- Facilitated small group instruction, promoting academic growth and fostering a supportive learning environment.
Customer Service Member
Bain Health
New York, NY
09.2014 - 11.2015
- Assisted with pharmaceutical inquiries Provided great customer service and support to patients, pharmacies and providers
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
- Typed memos, correspondence, reports, and other documentation including follow-up customer letters to ensure questions were addressed and assume the form of support throughout the life of their membership
- Created Microsoft Excel spreadsheets to track customer data and perform intense reconciliation processes
Education
High School Diploma -
Phillips Global Institute
Trenton, NJ05-2012
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable, responsible and outgoing
- Strong ethics
- Patient companionship
- Complex Problem-solving
- Adaptability and flexibility
Timeline
Youth counselor
Rising grounds NSP
06.2024 - 10.2025
Caregiver
CDPAP
01.2024 - Current
Customer Service Representative (Customer Service Rep)
UrVet Care
03.2022 - 08.2023
Vet Receptionist
Center for Veterinary Care
11.2021 - 02.2022
Teachers aide
Neighborhood Charter School
07.2015 - 09.2020
Customer Service Member
Bain Health
09.2014 - 11.2015
High School Diploma -
Phillips Global Institute