Danielle Grant
San Francisco Bay Area,CA
Summary
Dynamic and consistent contributor with a proven track record at high growth companies. Expert in relationship building and consultative selling. Adept at fostering cross-functional collaboration and driving continuous improvement. Skilled in strategic account management, retention, and revenue optimization. Known for exceptional teamwork, strong communication, problem-solving abilities, and adaptability in ever-changing environments.
Overview
11
11
years of professional experience
Work History
Partnerships Lead
Stable
04.2024 - Current
- Developed comprehensive strategies to drive acquisition and expansion of strategic partnerships.
- Monitored partnership performance, identifying areas for improvement and developing action plans accordingly.
- Provided ongoing support to existing partners, addressing concerns proactively to maintain strong working relationships.
- Coordinated cross-functional teams to ensure successful execution of joint projects with partners.
- Expanded market reach by researching and targeting new industries for partnership opportunities.
Product Partnerships Lead
Gusto
09.2021 - 04.2024
- Fostered strong relationships with strategic partners, resulting in fruitful GTM collaborations and product development on joint projects.
- Launched successful products by collaborating closely with engineering, operations, and marketing teams.
- Resolved complex technical issues by collaborating closely with engineering teams to develop innovative solutions - including regular sprint reviews and retrospectives to drive continuous progress on projects.
- Managed mid-level and senior-level partner managers in dual player / coach role by establishing team objectives in line with organizational goals, managing individual contributor performance, and serving as an escalation point.
Customer Experience Lead
Decent
06.2020 - 08.2021
- Empowered the support team by setting clear expectations, providing performance feedback, managing employee schedules, and recognizing efforts to go above and beyond to assist brokers and customers.
- Identified potential risks in the product development lifecycle in an early stage startup, collaborating cross-functionally on contingency plans as needed to mitigate impact on operations, customer experience, and revenue.
- Collaborated with sales and marketing teams to develop onboarding and sales processes to maximize broker and customer satisfaction.
Sales Director
Gusto
03.2015 - 06.2020
- Led multiple high-performing sales teams to consistently achieve quota and multi-year growth through effective coaching, talent development, hiring, and performance management strategies.
- Fostered a culture of continuous improvement within the sales department, regularly organizing Sandler Methodology workshops, role-playing, and skill-building sessions for account executives.
- Managed relationships with key internal stakeholders and C-suite leaders - regularly reporting on key business metrics, opportunities for revenue growth, and progress toward organization-wide objectives.
Customer Care Manager
Gusto
08.2014 - 03.2015
- Led a talented team of professionals to drive customer satisfaction up by building repeatable processes, a knowledge base to assist with complex issues, and creating tight feedback loops with product.
Program Coordinator
Kaiser Permanente
09.2013 - 08.2014
- For assigned accounts, managed full cycle implementation to migrate hundreds of departments to a cohesive, organization-wide staffing management software.
- Led training sessions for staff to drive adoption and utilization of new tooling.
Education
Master of Arts - Social Entrepreneurship
Hult International Business School
San Francisco08-2013
Bachelor of Arts - Psychology
University of California, Santa Barbara
Santa Barbara, CA06-2012
Skills
- Key Account Management
- Relationship Building
- Active Listening
- Strategic Thinking
- Customer Focus
- Consultative Selling
- Conflict resolution techniques
- Active Listening
- Continuous improvement strategies
- Teamwork and Communication
- Problem-solving
- Effective Prioritization
- Self Motivation
Timeline
Partnerships Lead
Stable
04.2024 - Current
Product Partnerships Lead
Gusto
09.2021 - 04.2024
Customer Experience Lead
Decent
06.2020 - 08.2021
Sales Director
Gusto
03.2015 - 06.2020
Customer Care Manager
Gusto
08.2014 - 03.2015
Program Coordinator
Kaiser Permanente
09.2013 - 08.2014
Master of Arts - Social Entrepreneurship
Hult International Business School
Bachelor of Arts - Psychology
University of California, Santa Barbara
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