Danielle Grause
Sioux City,IA
Summary
Compassionate and hardworking case manager experienced with intake assessments, referrals, crisis management and case management. Dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
12
12
years of professional experience
Work History
Secretary
Department Of Corrections
06.2022 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Performed clerical support to company employees by copying, faxing and filing documents.
- Entered data and updated customer contacts with information to keep records current.
Residential Officer
Department Of Corrections
04.2020 - 06.2022
- Oversee 40+ residents during shifts
- Building relationships with residents, helping them become self sufficient
- Enforced policies and procedures
- Enforced security policies and removed unauthorized individuals from premises to maintain safe environment.
Care Coordinator
Family Access Center
07.2017 - 03.2020
- Consulted with clients (12+) when developing long term treatment plan goals and objectives
- Consulted with other providers regarding treatment plans as deemed appropriate by team leader
- Assessed clients for abuse and neglect and compiled documentation for court reports
Shift Coordinator
Boys & Girls Home and Family Services
02.2012 - 05.2017
- Oversee juveniles 7-18 years of age in residential treatment facility
- Built positive, respectful, and professional relationships with clients
- Implemented crisis and conflict resolutions as needed to ensure safety of clients and staff
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZSome College (No Degree) - General Education
Western Iowa Tech Community College
Sioux City, IASkills
- Strong organizational skills
- Detailed case documentation
- Report Preparation
- Multitasking and Time Management
Timeline
Secretary
Department Of Corrections
06.2022 - Current
Residential Officer
Department Of Corrections
04.2020 - 06.2022
Care Coordinator
Family Access Center
07.2017 - 03.2020
Shift Coordinator
Boys & Girls Home and Family Services
02.2012 - 05.2017
No Degree - Criminal Justice
University of Phoenix
Some College (No Degree) - General Education
Western Iowa Tech Community College
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