Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Grave

The Colony,TX

Summary

Efficient and energetic restaurant supervisor, event planner, and customer service professional with over 10 years of experience in leadership, team management, and the restaurant industry in general. From a casual, quick-bite to-eat diner, to a white tablecloth, fine dining experience, I’ve done it all! I have planned, designed, and executed restaurant buyouts and private parties for exclusive guests. I also have extensive knowledge in other hospitality roles, including food and beverage supervision and front desk management. I easily adapt to new environments and confidently radiate my true self in all areas of my life.

Overview

8
8
years of professional experience

Work History

Supervisor, Server, Barista

Snooze A.M. Eatery
05.2023 - Current
  • Cultivated a positive work environment through effective leadership techniques such as incentive programs and frequent guest interaction
  • Conducted regular performance evaluations for team members, providing praise and acknowledgment, as well as constructive feedback for growth opportunities
  • Multitasked by simultaneously serving tables and making barista and alcoholic beverages, as well as tending to guests, providing 'supervisor' functions such as discounts and extra attention to unsatisfied guests

Bartender

Another Broken Egg Cafe
06.2022 - 05.2023
  • Multitask efficiently, welcome guests, take drink and food orders, and keep the bar stocked, clean, and inviting
  • Have built rapport with repeat guests
  • Anticipate every guest’s need with enthusiasm

Customer Service Representative

Chewy.com
12.2020 - 09.2022
  • Skilled at simultaneously taking calls, emails, and chats
  • Delighting customers with an empathetic and personalized approach while thinking on my feet about the optimal solution per case
  • Acting as a leader by sending out metrics for my team manager, running team huddles, and shadowing other teammates as they work, providing feedback for growth opportunities
  • Developed strong problem-solving skills through analyzing complex, and sometimes emotional, situations while maintaining calm and composed

Coach

Precision Gymnastics and Tumbling
08.2017 - 11.2019
  • Provide expert instruction to young athletes through example, encouragement and leadership
  • Maintain professional and personal relationships with athletes, their parents, and staff
  • Help athletes develop skills and increase self confidence

Education

Bachelor of Science - Integrative Studies in Business, Psychology, and Sociology

University of North Texas
Denton, TX
05.2016

Skills

  • Schedule development
  • Expectation setting
  • Organizational leadership
  • Project planning

Timeline

Supervisor, Server, Barista

Snooze A.M. Eatery
05.2023 - Current

Bartender

Another Broken Egg Cafe
06.2022 - 05.2023

Customer Service Representative

Chewy.com
12.2020 - 09.2022

Coach

Precision Gymnastics and Tumbling
08.2017 - 11.2019

Bachelor of Science - Integrative Studies in Business, Psychology, and Sociology

University of North Texas
Danielle Grave