Danielle Graziano
Silver City ,NM
Summary
Proven leader with experience at Dairy Queen Grill & Chill, adept in staff training and resolving customer issues to enhance satisfaction. Excelled in maintaining efficient, hazard-free workspaces and managing shift paperwork. Skilled in team leadership and decision-making, demonstrating a positive attitude and flexibility. Achieved significant improvements in employee performance and customer service quality.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
10.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Secretary
A&e Diesel Repair
01.2023 - 08.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
WNMU Adult Education - GED Program
Silver City, NM09.2023
Skills
- Positive Attitude
- Decision-making capabilities
- Staff education and training
- Shift Paperwork Completion
- Team Leadership
- Flexible Schedule
- Cash Handling
- Assigning Work
Timeline
Shift Leader
Dairy Queen Grill & Chill
10.2023 - 08.2024
Secretary
A&e Diesel Repair
01.2023 - 08.2023
WNMU Adult Education - GED Program