Danielle Green
Dothan,AL
Summary
Dynamic Licensed Natural Hairstylist with a proven track record at It's A Wrap Salon & Spa, excelling in client consultation and hair styling techniques. Recognized for building a loyal clientele through exceptional service and conflict resolution skills, consistently achieving positive feedback and enhancing customer satisfaction. Highly motivated self-starter dedicated to creating a welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Natural Hairstylist
It's A Wrap Salon & Spa
08.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Receptionist
Green Construction
12.2018 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative (part-time Remote)
Top Notch Audio, LLC
05.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL05-2026
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Highly motivated self-starter
- Strong leader
- Conflict resolution skills
- Training and development
- Marketing
- Social skills
Certification
Microsoft Excel
Word
Powerpoint
Timeline
Licensed Natural Hairstylist
It's A Wrap Salon & Spa
08.2023 - Current
Customer Service Representative (part-time Remote)
Top Notch Audio, LLC
05.2022 - 12.2022
Receptionist
Green Construction
12.2018 - 10.2023
No Degree - Criminal Justice
Florida Agricultural And Mechanical University
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