Danielle Griggs
Blue Grass,IA
Summary
Experienced professional with a strong legal background and two years of progressive experience at Progressive. Started as a claim adjuster in January 2023 and quickly advanced to the role of URBI adjuster in August 2023. Prior to joining Progressive, gained over 17 years of experience as a legal assistant specializing in personal injury, workers' compensation, criminal, and civil law in Iowa and Illinois. This combination of my new career at Progressive and previous experience has honed my investigative and analytical skills. Excel at multitasking and managing heavy workloads while thriving in a team environment. Seeking the Claim Supervisor role at Progressive to leverage extensive background for immediate impact. Please review experience and work history below, and don't hesitate to reach out with any further inquiries.
Overview
17
17
years of professional experience
Work History
Claims Generalist - URBI
Progressive Insurance
07.2023 - Current
- URBI Adjuster
- Investigated, evaluated and settled bodily injury claims to ensure correct identification of injuries, causation, and that settlements were handled efficiently and were process compliant. I maintain a very competitive offer rate of 88% and closure rate of 75.5%, with my overall injury inventory one of the lowest in all of URBI.
- Addressed claims with urgency and empathy, by utilizing active listening, asking probing questions and gathering all necessary information to ensure customer satisfaction and accurate claim handling. I maintain one of the best 0-24 contact times in all of URBI.
- Reviewed questionable claims and potentially fraudulent claims, conducting policy and claim investigations and working with SIU when necessary. Recognized by senior leadership for strong investigative skills.
- Western Iowa Qualified Substitute during leadership absence. Providing guidance and resolving escalations effectively.
Claims Adjuster
Progressive Insurance
01.2023 - 08.2023
- Claims Adjuster
- Conducted thorough investigations of complex insurance claims, gathering evidence, analyzing relevant documentation to complete accurate lability determinations.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Review and understanding of the Progressive insurance policy to ascertain coverage and determine whether claims would receive approvals or denials.
- Followed up with insureds and claimants regarding claims experience and satisfaction.
- Incorporated one touch handling, accurate documentation and use of Progressive policies to ensure claims are process compliant and that company metrics are met.
Legal Assistant-Paralegal
Gomez May LLP
12.2012 - 12.2022
- Personal Legal Assistant to Attorney Garth M Carlson and Ronald A May
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Drafted persuasive demand letters on behalf of clients seeking compensation from insurance companies or other responsible parties following personal injury incidents.
- Maintained confidentiality while handling sensitive personal injury cases involving worker''s compensation claims.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Legal Assistant-Paralegal
Puryear Law PC
04.2011 - 11.2012
- Legal assistant and office manager for all attorneys and staff in the firm.
- Focus on civil litigation and advanced criminal litigation.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Legal Assistant – Paralegal
Law Office of Joel Walker
07.2008 - 07.2010
- Legal Assistant and office manager for attorney Joel Walker.
- Focus on civil law, criminal law and juvenile law.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Increased attorney efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Education
Western Illinois University
Skills
- Insurance claims analysis and management
- Coverage verification
- Bodily Injury insurance claims
- Civil and Criminal litigation
- Personal Injury and Workers Compensation case handling
- Interviewing clients
- Task prioritization
- Team leadership
- Customer relationship management
- Complex Problem-solving
- Time management
- Medical billing review
Timeline
Claims Generalist - URBI
Progressive Insurance
07.2023 - Current
Claims Adjuster
Progressive Insurance
01.2023 - 08.2023
Legal Assistant-Paralegal
Gomez May LLP
12.2012 - 12.2022
Legal Assistant-Paralegal
Puryear Law PC
04.2011 - 11.2012
Legal Assistant – Paralegal
Law Office of Joel Walker
07.2008 - 07.2010
Western Illinois University
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