Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Ty Robinson

Leesburg,FL

Summary

My objective is to obtain a leadership position within Progressive Claim Services, where I can leverage my extensive background and diverse experiences to drive team success and organizational growth. I am committed to fostering a collaborative environment, developing talent, and implementing strategic initiatives that enhance operational efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Claims Generalist, Intermediate (URBI & QS)

Progressive
10.2023 - Current
  • Negotiated settlements for fair compensation to claimants while mitigating company expenses.
  • Improved department efficiency by overseeing claim investigations and resolutions.
  • Proactively identified process bottlenecks and implemented strategic solutions, resulting in streamlined operations and improved workflow.
  • Analyzed performance metrics to identify improvement areas, implementing corrective actions that enhanced team productivity and accuracy.
  • Fostered a collaborative work environment, promoting open communication and teamwork, which increased staff engagement and satisfaction.

Claims Generalist Associate

Progressive
02.2023 - 10.2023
  • Mentored team members to further assist their own skill a produce better results in their daily inventory
  • Joined the We team and was selected to be an onboarding ambassador to further assist new hires and promote a exciting/welcoming work environment
  • Worked productively in fast-moving work environment to process complex and high volume claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.

CCU REP

Progressive
01.2022 - 02.2023
  • Completed monthly holistic missed subrogation reviews for my team
  • Completed weekly team featureless claim review for team
  • Strong creative problem-solving skills with the ability to research and evaluate potential solutions to determine the best one
  • Skilled in planning, prioritizing, and organizing multiple tasks with varying deadlines, complexity, and levels of urgency
  • Strong and effective written and verbal communication skills, including ability to present to others
  • Excellent customer service skills including active and empathic listening, responding appropriately and completing follow up as needed

Meat Cutter

Publix Super Markets
07.2021 - 01.2022
  • Prepare or alter presentation contents to target specific audiences. request
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Adhere to safety and cleanliness standards and maintained equipment.


Assistant Store Manager/ Training Center Captain

ALDI
10.2017 - 07.2021
  • Assisted in recruiting, hiring and training of team members.
  • Supervise a team of 20+ employees.
  • Trained 150+ new employees, on all the companies processes and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Sales Rep

Spectrum Communications
10.2017 - 12.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Communications

Tech 3, Comcast Cable and Xfinity Internet TR
02.2015 - 10.2017
  • Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
  • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Measure signal strength at utility poles, using electronic test equipment.
  • Set up service for customers, installing, connecting, testing, or adjusting equipment.

Skills

  • Strategic Decision-Making
  • Effective Communication
  • Analytical Problem-Solving
  • Collaborative Team Development
  • Customer Engagement Expertise

Accomplishments

  • 1 of 126 recipients among 6,500 employees to receive the 2023 East Zone General Manager Award
  • My last PE for 2024 was overall outstanding

Timeline

Claims Generalist, Intermediate (URBI & QS)

Progressive
10.2023 - Current

Claims Generalist Associate

Progressive
02.2023 - 10.2023

CCU REP

Progressive
01.2022 - 02.2023

Meat Cutter

Publix Super Markets
07.2021 - 01.2022

Assistant Store Manager/ Training Center Captain

ALDI
10.2017 - 07.2021

Sales Rep

Spectrum Communications
10.2017 - 12.2017

Communications

Tech 3, Comcast Cable and Xfinity Internet TR
02.2015 - 10.2017

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