Russell Lamovec
Willoughby,OH
Summary
Dedicated and self-motivated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand while maintaining accuracy with my work.
Overview
5
5
years of professional experience
Work History
Claims Generalist Intermediate
Progressive Insurance
04.2024 - Current
- Used negotiating skills and my ability to form connections with customers quickly over the phone to consistently settle injury claims within the goal time set.
- Worked with Medical Providers to get information needed to pay bills timely to avoid any late fees or frustration from customers during the injury handling process.
- Continued mentoring several new classes of claims adjusters during the onboarding process.
Claims Generalist Associate
Progressive Insurance
02.2023 - 03.2024
- Worked productively in fast-moving work environment to get claims handled efficiently and accurately.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Created guides to help improve the efficiency of claims handling for myself and peers.
- Led a group of 6 new claims adjusters over 10 week onboarding period assisting with how to handle new claims.
Sales Development Representative
LivePerson
07.2022 - 01.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed relationships with Fortune 500 company executives.
Senior Mortgage Banker
Rocket Mortgage
07.2020 - 06.2022
- Worked with underwriters to fix application problems and resolve issues.
- Used excel and Sales Force CRM to manage deals and create opportunities.
- Created over $70 million in new business in 2021.
Education
Bachelor of Arts - Finance
Mercyhurst University
Erie, PA12.2019
Skills
- Time Management
- Quick and Accurate Decision Making
- Complex Problem-Solving
- Flexible and Adaptable
- Written and Verbal Communication
- Building Customer Loyalty
- Negotiation and Mediation
Timeline
Claims Generalist Intermediate
Progressive Insurance
04.2024 - Current
Claims Generalist Associate
Progressive Insurance
02.2023 - 03.2024
Sales Development Representative
LivePerson
07.2022 - 01.2023
Senior Mortgage Banker
Rocket Mortgage
07.2020 - 06.2022
Bachelor of Arts - Finance
Mercyhurst University
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