JASON CASTRO
Las Vegas,NV
Summary
Results-driven and detail-oriented professional with over a decade of experience in leadership. Possesses exceptional communication and problem-solving skills, as well as the ability to thrive in a fast-paced environment. Brings relevant experience in assessing and resolving claims, negotiation, and conflict resolution all while providing excellent customer service. Adept at managing teams of employees to achieve outstanding results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Generalist Intermediate
Progressive Insurance
07.2023 - Current
- Managed, processed, and thoroughly assessed high volume complex insurance claims involving unrepresented injuries to ensure accuracy and compliance with company policies in a timely manner.
- Collaborated with cross-functional teams to resolve disputes and enhance customer satisfaction.
- Negotiated fair injury settlement amounts with claimants for their injuries, minimizing company expenses while satisfying needs.
- Organized detailed records for each claim, enabling quick retrieval of information when needed.
- Collaborated with various departments to expedite claim settlements and improve overall efficiency.
- Provided exceptional customer service, addressing concerns with empathy and professionalism during the claims process.
- Served as a mentor to junior adjusters with guidance on best practices in claims handling, fostering a culture of continuous improvement and success.
- Delivered consistent results and recognized for regularly exceeding metrics throughout the year.
Store Manager/District Manager
Ez Pawn
01.2010 - 01.2019
- Managed daily operations of a high-volume pawn shop, achieving consistent growth in sales and profitability
- Recruited, hired, trained, and supervised a team of employees to provide exceptional customer service and maintain a safe and secure environment
- Implemented effective merchandising and marketing strategies to drive traffic and increase sales
- Monitored inventory levels and conducted regular audits to ensure accuracy and compliance with company policies and regulations
- Maintained a clean and organized store, including display cases, merchandise, and signage
District Manager
Capital Pawn
01.2020 - 2023
- Oversee day-to-day operations of multiple pawn shops, ensuring compliance with company policies and procedures
- Analyze financial statements, sales reports, and other data to identify trends and opportunities for improvement
- Train and mentor store managers and other employees to maintain high levels of customer service and sales performance
- Collaborate with upper management to develop and implement strategic plans for growth and profitability
- Conduct audits to ensure accurate inventory counts and proper handling of pawned items
Education
High School -
Decatur High School
01.2006
Skills
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Excellent time management and efficiency skills
- Proficient in Microsoft Office Suite, Excel, ClaimPro and ajoining programs
Certification
Florida State Adjuster - 0620 - All Lines
Timeline
Claims Generalist Intermediate
Progressive Insurance
07.2023 - Current
District Manager
Capital Pawn
01.2020 - 2023
Store Manager/District Manager
Ez Pawn
01.2010 - 01.2019
High School -
Decatur High School