Overview
Work History
Education
Timeline
Generic

Jeff Klank

Channahon,IL

Overview

7
7
years of professional experience

Work History

Claims Generalist Intermediate

Progressive Insurance Claims
Bolingbrook, Illinois
09.2024 - Current
  • Worked to settle unrepresented bodily injury claims quickly and accurately.
  • Closed 85.7% of bodily injury claims within 30 days during the month of January.
  • Continued to handle daily claims while being a job shadow liaison, mentor, and member of the predatory towing team.

Claims Generalist Associate

Progressive Insurance Claims
Bolingbrook, IL
05.2023 - 09.2024
  • Reviewed and analyzed all incoming claims to determine eligibility for coverage and payment.
  • Identified and completed additional coverage investigations as needed.
  • Took recorded statements and used other investigative tools to make the best possible liability decision with information available.
  • Maintained a high level of empathy and customer service when dealing with both insureds and claimants.
  • Effectively managed diaries in order to meet time-based expectations and close claims quickly
  • Quickly identified total loss vehicles in order to triage those vehicle appropriately.
  • Delivered total loss valuations and overcame customer objections in order to close the total loss.

Compliance Specialist

Guaranteed Rate Insurance
Chicago, IL
11.2021 - 05.2023
  • Reviewed policies for compliance with investor guidelines.
  • Assisted in the process of cleaning our CRM software in order to accurately represent Account Executive's policies and commission statements.
  • Entered and maintained policy records.
  • Worked as an intermediary to process effective date changes or policy changes for the mortgage to close.

Quote Specialist

Guaranteed Rate Insurance
Chicago, IL
06.2020 - 11.2021
  • Assisted Account Executives through the sales process through quick turnover of quotes.
  • Utilized a comparative rater tool in order to provide quotes quickly then completed in the carrier site.
  • Worked successfully with a diverse group of Account Executives in several states to quickly deliver the best possible rate to clients.

Commercial Credit Intern

ALLY FINANCIAL
Orland Park, IL
05.2018 - 08.2018
  • Interacted with dealers and assisted renewal processes.
  • Conducted credit reviews on dealers to assess compliance.
  • Lead a summer long project and found opportunities to improve business processes.

Education

Some College (No Degree) - Business Administration, Finance

MARQUETTE UNIVERSITY

Timeline

Claims Generalist Intermediate

Progressive Insurance Claims
09.2024 - Current

Claims Generalist Associate

Progressive Insurance Claims
05.2023 - 09.2024

Compliance Specialist

Guaranteed Rate Insurance
11.2021 - 05.2023

Quote Specialist

Guaranteed Rate Insurance
06.2020 - 11.2021

Commercial Credit Intern

ALLY FINANCIAL
05.2018 - 08.2018

Some College (No Degree) - Business Administration, Finance

MARQUETTE UNIVERSITY

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Jeff Klank