Jeff Klank
Channahon,IL
Overview
7
7
years of professional experience
Work History
Claims Generalist Intermediate
Progressive Insurance Claims
Bolingbrook, Illinois
09.2024 - Current
- Worked to settle unrepresented bodily injury claims quickly and accurately.
- Closed 85.7% of bodily injury claims within 30 days during the month of January.
- Continued to handle daily claims while being a job shadow liaison, mentor, and member of the predatory towing team.
Claims Generalist Associate
Progressive Insurance Claims
Bolingbrook, IL
05.2023 - 09.2024
- Reviewed and analyzed all incoming claims to determine eligibility for coverage and payment.
- Identified and completed additional coverage investigations as needed.
- Took recorded statements and used other investigative tools to make the best possible liability decision with information available.
- Maintained a high level of empathy and customer service when dealing with both insureds and claimants.
- Effectively managed diaries in order to meet time-based expectations and close claims quickly
- Quickly identified total loss vehicles in order to triage those vehicle appropriately.
- Delivered total loss valuations and overcame customer objections in order to close the total loss.
Compliance Specialist
Guaranteed Rate Insurance
Chicago, IL
11.2021 - 05.2023
- Reviewed policies for compliance with investor guidelines.
- Assisted in the process of cleaning our CRM software in order to accurately represent Account Executive's policies and commission statements.
- Entered and maintained policy records.
- Worked as an intermediary to process effective date changes or policy changes for the mortgage to close.
Quote Specialist
Guaranteed Rate Insurance
Chicago, IL
06.2020 - 11.2021
- Assisted Account Executives through the sales process through quick turnover of quotes.
- Utilized a comparative rater tool in order to provide quotes quickly then completed in the carrier site.
- Worked successfully with a diverse group of Account Executives in several states to quickly deliver the best possible rate to clients.
Commercial Credit Intern
ALLY FINANCIAL
Orland Park, IL
05.2018 - 08.2018
- Interacted with dealers and assisted renewal processes.
- Conducted credit reviews on dealers to assess compliance.
- Lead a summer long project and found opportunities to improve business processes.
Education
Some College (No Degree) - Business Administration, Finance
MARQUETTE UNIVERSITY
Timeline
Claims Generalist Intermediate
Progressive Insurance Claims
09.2024 - Current
Claims Generalist Associate
Progressive Insurance Claims
05.2023 - 09.2024
Compliance Specialist
Guaranteed Rate Insurance
11.2021 - 05.2023
Quote Specialist
Guaranteed Rate Insurance
06.2020 - 11.2021
Commercial Credit Intern
ALLY FINANCIAL
05.2018 - 08.2018
Some College (No Degree) - Business Administration, Finance
MARQUETTE UNIVERSITY