jason Davis

• Thoroughly investigate complex claims to resolve liability and coverage for customers while providing timely follow up, accuracy, and dedication to bring a claim to resolution and closure.
• Accurately handle total loss claims from beginning to end for both insured vehicles and claimant vehicles.
• Provided clear next steps to help customers achieve claims resolution while delivering high-level customer service for comfort throughout the process.
• Negotiated with claimants on DOV claims to clarify the process, considerations, and all subsequent steps.
• Work with individuals of diverse roles to ensure claims efficiency and customer satisfaction (managers, team members, appraisers, body shops, attorneys, and lien holders)
• Maintained balanced claims diary system for efficient diary management.

Offering products and solutions to prospective customers during preset appointments. Travel to appointment locations. Proper handling of contractual documents and credit information. Knowledge of competitor business practices to highlight differences in how we operate in the marketplace.

• Coached and trained large sales staff, improving overall performance and productivity.
• Closed deals and drove new business through email, text, and outbound calls while monitoring inbound calls to increase appointment counts and enhance consumer survey performance through customer interactions and sales staff training.
• Led internet prospecting efforts to generate new leads and opportunities.
• Achievement of sales metrics through attention to detail and adhering to company processes.
• Participated in the interview process and hiring.
• Reviewed paperwork prior to submission to the finance team.

• Dual Sales Manager and F&I Manager role
• Followed up through CRM, cultivated new leads from customer database, former customers, internet leads, and manifest lists to drive sales opportunities.
• Coordinated with funding institutions to secure optimal loan approvals for customers.
• Managed submission of paperwork to funding institutions to minimize funding delays.
• Offering an array of back end products and vehicle service contracts.
• Conducted one-on-one coaching sessions with the sales team to enhance their performance.