Danielle Grove
Red Lion,PA
Overview
7
7
years of professional experience
Work History
Player Services / Cage Assistant Manager
Hollywood Casino York
08.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Resolved problems, improved operations, and provided exceptional service
- Fourth Quarter 2021 Aces of PENN Award for York
Cage Cashier
Hollywood Casino at Penn National Race Course
11.2020 - 08.2021
- Handled money, casino chips, and paperwork
- Guaranteed positive customer experiences & resolved customer complaints
Third Party Proposition Player
Knighted Ventures
05.2016 - 08.2019
- Chip management and audited table games
- Knowledge of casino games such as Blackjack, Baccarat, Pai Gow, & Three Card Poker
Problem Solver
Amazon
08.2015 - 06.2016
- Computer experience to damage out items, receive inventory, and assist associates with problems
- Trained staff on operating procedures and company services
Assistant Manager
Subway
01.2014 - 11.2014
- Make bank deposits and manage payrolls
- Open and close the store and cash register
Education
Some College (No Degree) - Computer Science
Sacramento City College
Sacramento, CASome College (No Degree) - Computer Science
Penn State
York, PAHigh School Diploma -
Red Lion Area High School
Red Lion, PA06.2013
Skills
- Technical Proficiency
- Monetary Transactions
- Cash Deposits and Receipts
- Payout Monitoring
- Bet Collections
- Table Game Knowledge
References
Shayne Morrow / Cage & Count Room Manager - Hollywood Casino York; York, PA.
- Shayne.Morrow@pngaming.com
- (724)-777-5792
Benjamin Seagraves / Pennsylvania Gaming Control Board - Harrisburg, PA.
- BSeagraves02@gmail.com
- (717)-798-2297
Rocky McNatt / Experienced Table Game Dealer - Lotus Casino; Sacramento, CA.
- (530)-748-5557
Timeline
Player Services / Cage Assistant Manager
Hollywood Casino York
08.2021 - Current
Cage Cashier
Hollywood Casino at Penn National Race Course
11.2020 - 08.2021
Third Party Proposition Player
Knighted Ventures
05.2016 - 08.2019
Problem Solver
Amazon
08.2015 - 06.2016
Assistant Manager
Subway
01.2014 - 11.2014
Some College (No Degree) - Computer Science
Sacramento City College
Some College (No Degree) - Computer Science
Penn State
High School Diploma -
Red Lion Area High School
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