Shayne Morrow
Red Lion,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Guest Services Cage and Count Manager
Hollywood Casino York
York, PA
07.2021 - 03.2024
- Opening Manager of the Casino
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Owner/Operator
Shayne Morrow Towing
Garland, PA
01.2018 - 07.2021
- Own and operate day to day business of towing company
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Manager of Cage and Credit
Presque Isle Downs
Erie, PA
01.2013 - 12.2017
- Manage Pari-Mutuels, Cage, Credit and Players Club departments of Casino
- Create and develop Standard Operating Procedures and Internal Controls.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Count Room Manger
Presque Isle Downs
Erie, PA
07.2007 - 01.2013
- Manage Count and Drop operations
- Evaluated team member performance regularly, providing constructive feedback and coaching to support continued professional development.
- Supervised staff during sorting, counting, wrapping, and transporting of currency collected from gaming machines daily.
Education
Bachelor of Applied Science - Information Technology
University of Phoenix Online
Online01.2011
Skills
- Management & Supervisory Experience
- Exceptional communication
- Innovative problem-solving
- Budgeting & Reporting
- Regulatory Knowledge & Compliance
- Excellent Verbal & Written Communication
- Strong Work Ethic
- Performance under pressure
- Teamwork and Cooperation
- Leadership Development
- Rules and regulations
Professionalreferences
- Doug McLaughlin, Regional HR Director @ Hollywood Casino @ York/Morgantown/Grantville, 7707 Althea Ave., Harrisburg, Pennsylvania, 17112, 717-926-9751, doug.mclaughlin@verizon.net
- Ruben Warren, General Manager @ Hollywood Casino York, 4208 Britain Dr., York, PA, 17402, (702) 338-5065, ruben.warrens@gmail.com
- Kevin O'Sullivan, VP & GM Live Casino Phillidelphia, 2632 North Shelby Dr., Erie, PA, 16401, (614) 403-0401, kevin.osullivan@livetech.com
- Rita Smith, Former Director of Finance @ Presque Isle Downs and Casino, 4 Bartlett Blvd, Egg Harbor, NJ, 08234, (609) 829-8767, rdselfant@gmail.com
Introduction
Management Professional with 20 years of progressive responsibility. I am a self-motivated person with a diverse background in customer support and supervision. Increasing responsibility through my career has proven that I am willing to accept new responsibilities, learn quickly, apply knowledge effectively, love a good challenge and do what it takes to get the job done. I am capable of successfully managing several projects simultaneously while seeing them through to completion with a professional and cooperative demeanor. I have excellent communication skills and am committed to excellence.
Timeline
Guest Services Cage and Count Manager
Hollywood Casino York
07.2021 - 03.2024
Owner/Operator
Shayne Morrow Towing
01.2018 - 07.2021
Manager of Cage and Credit
Presque Isle Downs
01.2013 - 12.2017
Count Room Manger
Presque Isle Downs
07.2007 - 01.2013
Bachelor of Applied Science - Information Technology
University of Phoenix Online