Shayne Morrow
Red Lion,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Guest Services Cage and Count Manager
Hollywood Casino York
07.2021 - 03.2024
- Opening Manager of the Casino
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Owner/Operator
Shayne Morrow Towing
01.2018 - 07.2021
- Own and operate day to day business of towing company
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Manager of Cage and Credit
Presque Isle Downs
01.2013 - 12.2017
- Manage Pari-Mutuels, Cage, Credit and Players Club departments of Casino
- Create and develop Standard Operating Procedures and Internal Controls.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Count Room Manger
Presque Isle Downs
07.2007 - 01.2013
- Manage Count and Drop operations
- Evaluated team member performance regularly, providing constructive feedback and coaching to support continued professional development.
- Supervised staff during sorting, counting, wrapping, and transporting of currency collected from gaming machines daily.
Education
Bachelor of Applied Science - Information Technology
University of Phoenix Online
Online01.2011
Skills
- Management & Supervisory Experience
- Exceptional communication
- Innovative problem-solving
- Budgeting & Reporting
- Regulatory Knowledge & Compliance
- Excellent Verbal & Written Communication
- Strong Work Ethic
- Performance under pressure
- Teamwork and Cooperation
- Leadership Development
- Rules and regulations
Professionalreferences
- Doug McLaughlin, Regional HR Director @ Hollywood Casino @ York/Morgantown/Grantville, 7707 Althea Ave., Harrisburg, Pennsylvania, 17112, 717-926-9751, doug.mclaughlin@verizon.net
- Ruben Warren, General Manager @ Hollywood Casino York, 4208 Britain Dr., York, PA, 17402, (702) 338-5065, ruben.warrens@gmail.com
- Kevin O'Sullivan, VP & GM Live Casino Phillidelphia, 2632 North Shelby Dr., Erie, PA, 16401, (614) 403-0401, kevin.osullivan@livetech.com
- Rita Smith, Former Director of Finance @ Presque Isle Downs and Casino, 4 Bartlett Blvd, Egg Harbor, NJ, 08234, (609) 829-8767, rdselfant@gmail.com
Introduction
Management Professional with 20 years of progressive responsibility. I am a self-motivated person with a diverse background in customer support and supervision. Increasing responsibility through my career has proven that I am willing to accept new responsibilities, learn quickly, apply knowledge effectively, love a good challenge and do what it takes to get the job done. I am capable of successfully managing several projects simultaneously while seeing them through to completion with a professional and cooperative demeanor. I have excellent communication skills and am committed to excellence.
Timeline
Guest Services Cage and Count Manager
Hollywood Casino York
07.2021 - 03.2024
Owner/Operator
Shayne Morrow Towing
01.2018 - 07.2021
Manager of Cage and Credit
Presque Isle Downs
01.2013 - 12.2017
Count Room Manger
Presque Isle Downs
07.2007 - 01.2013
Bachelor of Applied Science - Information Technology
University of Phoenix Online
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