Summary
Overview
Work History
Education
Skills
Professionalreferences
Introduction
Timeline
Generic

Shayne Morrow

Red Lion,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Guest Services Cage and Count Manager

Hollywood Casino York
07.2021 - 03.2024
  • Opening Manager of the Casino
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Owner/Operator

Shayne Morrow Towing
01.2018 - 07.2021
  • Own and operate day to day business of towing company
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Manager of Cage and Credit

Presque Isle Downs
01.2013 - 12.2017
  • Manage Pari-Mutuels, Cage, Credit and Players Club departments of Casino
  • Create and develop Standard Operating Procedures and Internal Controls.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Count Room Manger

Presque Isle Downs
07.2007 - 01.2013
  • Manage Count and Drop operations
  • Evaluated team member performance regularly, providing constructive feedback and coaching to support continued professional development.
  • Supervised staff during sorting, counting, wrapping, and transporting of currency collected from gaming machines daily.

Education

Bachelor of Applied Science - Information Technology

University of Phoenix Online
Online
01.2011

Skills

  • Management & Supervisory Experience
  • Exceptional communication
  • Innovative problem-solving
  • Budgeting & Reporting
  • Regulatory Knowledge & Compliance
  • Excellent Verbal & Written Communication
  • Strong Work Ethic
  • Performance under pressure
  • Teamwork and Cooperation
  • Leadership Development
  • Rules and regulations

Professionalreferences

  • Doug McLaughlin, Regional HR Director @ Hollywood Casino @ York/Morgantown/Grantville, 7707 Althea Ave., Harrisburg, Pennsylvania, 17112, 717-926-9751, doug.mclaughlin@verizon.net
  • Ruben Warren, General Manager @ Hollywood Casino York, 4208 Britain Dr., York, PA, 17402, (702) 338-5065, ruben.warrens@gmail.com
  • Kevin O'Sullivan, VP & GM Live Casino Phillidelphia, 2632 North Shelby Dr., Erie, PA, 16401, (614) 403-0401, kevin.osullivan@livetech.com
  • Rita Smith, Former Director of Finance @ Presque Isle Downs and Casino, 4 Bartlett Blvd, Egg Harbor, NJ, 08234, (609) 829-8767, rdselfant@gmail.com

Introduction

Management Professional with 20 years of progressive responsibility. I am a self-motivated person with a diverse background in customer support and supervision. Increasing responsibility through my career has proven that I am willing to accept new responsibilities, learn quickly, apply knowledge effectively, love a good challenge and do what it takes to get the job done. I am capable of successfully managing several projects simultaneously while seeing them through to completion with a professional and cooperative demeanor. I have excellent communication skills and am committed to excellence.

Timeline

Guest Services Cage and Count Manager

Hollywood Casino York
07.2021 - 03.2024

Owner/Operator

Shayne Morrow Towing
01.2018 - 07.2021

Manager of Cage and Credit

Presque Isle Downs
01.2013 - 12.2017

Count Room Manger

Presque Isle Downs
07.2007 - 01.2013

Bachelor of Applied Science - Information Technology

University of Phoenix Online
Shayne Morrow