Harold Encarnacion Vasquez
Columbus,OH
Summary
Experienced customer service account manager, product manager & onboarding & training coordinator with 5+ years of experience managing and improving the successfulness of daily operations in large airlines, manufacturing environments, sales, project management, construction & business operations, helping businesses grow and succeed in highly competitive markets.
Overview
11
11
years of professional experience
Work History
Material Coordinator
NetJets
Columbus, OH
10.2023 - Current
- Communicate directly with representatives from Bombardier, Embraer, Cessna Textron, and other aircraft manufacturers, along with many aircraft product companies such as Honeywell, Rockwell Collins, Pratt and Whitney, and more.
- Purchase aircraft parts and procure NetJets owned inventory to our fleet of over 900+ aircraft worldwide.
- Adhere to and follow million dollar warranties that I have arranged, on behalf of NetJets, with the aircraft manufacture or the OEM, saving thousands of dollars monthly and millions annually.
- Work directly with aircraft vendors to ensure the most cost effective and efficient delivery of parts in a time critical operations environment.
- Create sales orders to have the material pulled from inventory. Also, adhere to the minimum and maximum inventory stock, allowing for replacement stock if needed.
- Work directly with NJA maintenance technicians and technicians on site, to determine the correct remedy to resolve aircraft issues in the most timely and cost efficient manner.
- Evaluates items being purchased to ensure compliance with all Federal regulations and Company policies regarding quality, documentation and traceability.
- Monitors and identifies repetitive problem conditions and locations and recommends corrective action.
Account Manager - B2B Business Development
Kurtz Brothers
Dublin, OH
01.2022 - 10.2023
- Supported sales team members to drive growth and development.
- Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Created presentation materials for sales, customer relations and management purposes.
- Created marketing campaigns and media to be put in place and sent to all our retail and wholesale customers.
- Optimized content to support and maintain brand voice and increase engagement across multi-media platforms.
- Impacted sales results by developing and executing field marketing and segment activities.
- Created new images, marketing copy and graphics to support successful marketing efforts.
- Received and processed client payments, and updated accounts.
- Reached out to customers to assess satisfaction levels and current needs.
- Generated leads with successful cold calling to landscaping prospects to better understand their business needs, close sales and create a long lasting professional relationship.
Aircraft Loading Agent | Supervisor
Delta Air Lines, Inc
Columbus, OH
06.2021 - 01.2022
- Inspect ground equipment and ensure proper functionality of GSE to be used in the operation
- Managed scheduling, training and inventory control.
- Follow all OSHA, FAA and TSA regulations and airport guidelines
- Trained, assisted and supervised 20-member team, resulting in improved efficiency.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to Operation Manager.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Load and offload aircrafts following load plan instructions and ensuring a safe and on time departure
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Parts Sales Manager
AutoZone
Columbus , OH
12.2020 - 06.2021
- Executed product expertise and department process improvements to meet organizational goals.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Analyzed productivity reports, discussing with senior management at sales meetings.
- Managed employee schedules and daily assignments.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Completed reports and employment forms.
- Analyzed business and sales targets using critical problem-solving skills.
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
- Performed scheduled inventory audits per to verify accuracy and product availability.
Ramp Operations Supervisor
United Airlines
Columbus, OH
12.2020 - 06.2021
- Trained, mentored and motivated employees to maximize team productivity.
- Met productivity goals by adhering to operating standards and managing labor and expenses.
- Identified and implemented cost savings initiatives to meet company objectives.
- Receive and depart flights on time & safely.
- coach and trained existing and new employees on procedures and safety.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Managed Managed mechanical, cabin and cargo services for inbound and outbound flights.
- Maintained crew compliance with FAA, OSHA, TSA and airport guidelines.
Aircraft Load Agent
Dominican Republic | Delta Airlines
Santo Domingo, DN
01.2016 - 10.2019
- Teach different class modules to team members to keep company and governmental compliance
- Create a Monthly Staff schedule to service the demands of the company
- Conduct Internal Audits to agents on safety and company compliance
- Assist with the hiring process, and manage a company budget.
- Operated equipment to support on-ground operations in between flights.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Developed skill-specific training programs to promote employee development.
- Reviewed training delivery methods to optimize training effectiveness and costs.
Production Shift Supervisor
Calzadom SRL
Santo Domingo, DN
03.2016 - 05.2017
- Conduct monthly performance reviews for associates
- Take customers orders and communicate it to the production line lead
- Inspire motivation and compensate high level performers
- Assist Financial office with budgeting and financial planning
- Plan, assist and schedule staff and leadership meetings .
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Supervised, trained and evaluated over 14 employees in manufacturing industry.
- Coordinated schedules and oversaw work of , production line, quality inspection & Shipping.
Education
Certification - Organizational Leadership
United Airlines
01.2020
bachelor's Degree - Immigration Law / Not Graduated 3.5 yrs
Universidad Del Caribe
01.2019
Leading in Complex Environment, Principles Of Management, Leadership And Influence, People Management - Technical
Infotep
Dominican Republic06-2018
English Composition, Structure of English Language. - Business Management
CTC | Community College
Dominican Republic02-2016
Skills
- Project Management
- customer relations
- Salesforce sales territory growth
- Social media management
- Data analyst
- Project planning
- Pricing structures knowledge
- Onboarding Coordination
- Business to bussines relations
- Data Analysis
- Management & supervisory experience
- Coaching & training experience
- Native Spanish bilingual
- Client coordination
- Market trend analysis
- Marketing campaign strategy
Languages
- Spanish | native
- English | Professional
Timeline
Material Coordinator
NetJets
10.2023 - Current
Account Manager - B2B Business Development
Kurtz Brothers
01.2022 - 10.2023
Aircraft Loading Agent | Supervisor
Delta Air Lines, Inc
06.2021 - 01.2022
Ramp Operations Supervisor
United Airlines
12.2020 - 06.2021
Parts Sales Manager
AutoZone
12.2020 - 06.2021
Production Shift Supervisor
Calzadom SRL
03.2016 - 05.2017
Aircraft Load Agent
Dominican Republic | Delta Airlines
01.2016 - 10.2019
English Composition, Structure of English Language. - Business Management
CTC | Community College
Leading in Complex Environment, Principles Of Management, Leadership And Influence, People Management - Technical
Infotep
bachelor's Degree - Immigration Law / Not Graduated 3.5 yrs
Universidad Del Caribe
Certification - Organizational Leadership
United Airlines