Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Guarnera

Stillwater

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Personal Banker

BancFirst
05.2023 - Current
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Achieved recognition for outstanding customer service, setting benchmark for colleagues.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

Customer Service Representative

ProValue Net
01.2023 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

USA Waste and Recycling
01.2020 - 01.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Front End Cashier

Walmart
02.2019 - 01.2020
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.

Education

High School Diploma -

Edmond North High School
Edmond, OK
05-2019

Skills

  • Customer service
  • Positive attitude and motivation
  • Attention to detail
  • Sales expertise
  • Data entry
  • Computer proficiency
  • Call center experience
  • Conflict resolution
  • Organization and time management

Timeline

Personal Banker

BancFirst
05.2023 - Current

Customer Service Representative

ProValue Net
01.2023 - 05.2023

Customer Service Representative

USA Waste and Recycling
01.2020 - 01.2023

Front End Cashier

Walmart
02.2019 - 01.2020

High School Diploma -

Edmond North High School

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Danielle Guarnera