Danielle A. Gutierrez
Fallbrook,CA
Summary
Proven track record of enhancing team performance and customer satisfaction with each job through efficient methods and a consistently positive attitude. Skilled in technical theater knowledge and fostering collaboration, contributing to significant improvements in operational efficiency and member engagement. Demonstrates flexibility and a keen eye for detail, ensuring high-quality outcomes in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Entertainment Tech II On-Call
Pala Casino
01.2024 - Current
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Ability to install and remove technical equipment including concert truck loading and unloading. Knowledge in the principles, operation and set up of concert and audio visual equipment.
Floor Staff
Regal Cinemas
10.2023 - Current
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and the customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
Union Stage Hand (On-Call)
I.A.T.S.E. Local 122
08.2023 - Current
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Continuously expanded knowledge of technical theater aspects through workshops, trainings, and on-the-job experience to enhance overall skill set as a backstage crew member.
Fufillment Expert
Target
08.2023 - 10.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
Student Assistant
Hammer Theater Center
03.2022 - 05.2023
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Played a key role in event setup and teardown procedures for various performances or special events at the theater.
- Ensured seamless performance transitions by skillfully handling set changes, prop placement, and costume adjustments during live shows.
- Demonstrated adaptability when faced with last-minute changes to productions by quickly adjusting to new responsibilities or roles as needed.
- Actively participated in ongoing training sessions to stay current on industry best practices for safety regulations and customer service standards.
- Contributed to overall production success by providing attentive support to actors, directors, and other key team members throughout each performance.
- Consistently arrived punctually for shifts while maintaining a professional appearance in accordance with theater dress code policies.
Education
Theater Arts - Humanities And The Arts
San Jose State University
San Jose, CA Jul.2020 - Current
Theater Arts - Humanities
Palomar College
San Marcos, CA Aug.2022 - Current
Skills
- Hardware troubleshooting
- Friendly, Positive Attitude
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer and Service-Oriented
- Sales and Retail Experience
- Retail Floor Stocking
- Sound operation
- Technical theater knowledge
- Flexible and Adaptable
Certification
Food Handler's Certification
Timeline
Entertainment Tech II On-Call
Pala Casino
01.2024 - Current
Floor Staff
Regal Cinemas
10.2023 - Current
Union Stage Hand (On-Call)
I.A.T.S.E. Local 122
08.2023 - Current
Fufillment Expert
Target
08.2023 - 10.2023
Theater Arts - Humanities
Palomar College
Aug.2022 - Current
Student Assistant
Hammer Theater Center
03.2022 - 05.2023
Theater Arts - Humanities And The Arts
San Jose State University
Jul.2020 - Current