Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELLE GUTIERREZ-FREEMAN

Irving

Summary

Dynamic professional with a strong background in account management at WageWorks, excelling in client relationship management and enhancing customer satisfaction. Proven ability to solve problems efficiently while leveraging advanced computer skills, including proficiency in Salesforce. Committed to fostering teamwork and collaboration to achieve outstanding results in diverse environments.

Overview

16
16
years of professional experience

Work History

Account Manager

WageWorks
08.2021 - Current
  • Demonstrated patience, compassion, and empathy in various situations
  • Developed and maintained positive relationships with students, promoting positive attitude toward learning
  • Provided positive and nurturing support while attending to students' physical, personal, and emotional needs
  • Developed positive relationships with students through encouragement, guidance, and reinforcement of appropriate behaviors
  • Assisted students with general homework and class assignments
  • Supervised students on school grounds and on field trips
  • Provided classroom support to teachers, including organizing materials, grading papers, and preparing instructional activities

Claims Operations Specialist

JP Morgan Chase
05.2013 - 11.2019
  • Manages all aspects of the client relationship and work to ensure client satisfaction
  • Primary manager for major and national sized accounts
  • Work directly with the client's human resources, payroll and benefits contact
  • Follows through process and outcomes of client issues and to proactively communicate feedback to the client
  • Involvement within assigned accounts and drives customer revenue opportunities through change orders, customization fees, and professional services
  • Assisting participants with concerns and issues through escalation process
  • Monitoring the quality of agent calls and providing feedback

Healthcare Representative

Caris Life Science
10.2011 - 04.2013
  • Completing filed claims to investors/insurers
  • Collected supporting documentation and researched ledger transactions to entered into the appropriate system
  • Auditing/reviewing all completed claims for payment or additional claimable amounts
  • Review systems for outstanding advances or disbursements of items eligible to be claimed
  • Worked with FHA and FNMA loans and receivables

Customer Service Representative

McKesson
07.2009 - 11.2010
  • High volumes of incoming calls assisting patients with their bill received
  • Correct addresses on return mail
  • Take patient payments, schedule payment plans and locate and review EOBs
  • Contact doctor offices and clinics to get proper information for patients
  • Contact insurance companies to obtain claim denial reason
  • Update diagnostic codes to ensure proper carrier payments

Education

Texas A&M Commerce
01.2011

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Paris Junior College
01.2009

Skills

  • Advanced proficiency in computer skills including Microsoft Office
  • Excellent communication and organizational skills
  • Proficient in Salesforce
  • Quick problem solver
  • Time efficient
  • Detail orientated
  • Knowledge of medical terminology (ie CPT and ICD-9 codes)
  • Account management
  • Customer relationships
  • Teamwork and collaboration
  • Customer service
  • Client relationship management
  • Customer relationship management (CRM)
  • Account oversight

Timeline

Account Manager

WageWorks
08.2021 - Current

Claims Operations Specialist

JP Morgan Chase
05.2013 - 11.2019

Healthcare Representative

Caris Life Science
10.2011 - 04.2013

Customer Service Representative

McKesson
07.2009 - 11.2010

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Paris Junior College

Texas A&M Commerce

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DANIELLE GUTIERREZ-FREEMAN