Danielle Hamilton
San Francisco,CA
Summary
Experienced Health Worker with expertise in case management, patient care coordination, and health coaching. Dedicated to providing comprehensive and compassionate healthcare services.
Overview
7
7
years of professional experience
Work History
Health Worker 3: Complex Care Management: LCM
Zuckerberg San Francisco General Hospital And Trauma Center
San Francisco, CA
01.2022 - 01.2025
- Provided case management, complex care coordination, and patient outreach.
- Built therapeutic relationships using motivational interviewing and health coaching.
- Assessed and addressed patients' health education and psychosocial needs.
- Planned and implemented therapeutic rehabilitation and specialized patient programs.
- Supported quality improvement initiatives and patient-centered care planning.
- Accompanied RN on home visits and patient appointments.
- Coordinated seamlessly with nursing staff, healthcare providers, and social workers.
- Collaborated with RN in development and writing of patient-centered care plans
Integrated Behavioral Health Assistant
South of Market Health Center
San Francisco, CA
06.2019 - 06.2021
- Facilitated care coordination and management services for patients.
- Enhanced trust and engagement by employing clear, goal-oriented dialogue.
- Organized and managed diverse patient engagement initiatives tailored to enhance well-being.
- Provided tailored interventions for patient wellness and psychological support.
- Supported patient care by performing intake, screenings, and escort duties.
- Collaborated on patient-centered care plans and tracked patient progress.
- Streamlined exchange of records and timely updates for efficient collaboration with IBHS providers.
- Contributed to discussions during case conferences and collaborative team meetings.
Health Worker 1: ED Patient Navigator
Zuckerberg San Francisco General Hospital and Trauma Center
San Francisco, CA
12.2017 - 12.2018
- Promoted patient-centered care through effective use of the ICARE approach.
- Monitored compliance with confidentiality procedures.
- Recorded patient concerns and interactions.
- Functioned as liaison for patients requiring help to establish primary care.
- Spearheaded creation of first-ever Emergency Department Navigator position to enhance patient care.
- Escorted non-ambulatory and ambulatory patients between Emergency Department and Urgent Care Clinic to ensure accurate PDSA compliance.
- Guided incoming navigators on Emergency Department responsibilities and protocols.
- Facilitated access to essential services for homeless patient populations.
Education
A.S. - Public Health
City College of San Francisco
San Francisco, CACommunity Health Worker Program -
City College of San Francisco
San Francisco, CA05.2008
Skills
- Epic EHR
- Patient Outreach
- Culture sensitive
- Medical documentation
- Health education
- Care coordination
- Health assessment
- Clinical support
Timeline
Health Worker 3: Complex Care Management: LCM
Zuckerberg San Francisco General Hospital And Trauma Center
01.2022 - 01.2025
Integrated Behavioral Health Assistant
South of Market Health Center
06.2019 - 06.2021
Health Worker 1: ED Patient Navigator
Zuckerberg San Francisco General Hospital and Trauma Center
12.2017 - 12.2018
A.S. - Public Health
City College of San Francisco
Community Health Worker Program -
City College of San Francisco