Jesus Madrigal
Frisco
Summary
Experienced healthcare professional specializing in emergency department case management and patient access. Skilled in patient communication, referral coordination, and collaborating with clinical and non-clinical teams to improve patient care. Efficiently manages administrative tasks and resources to facilitate effective patient transitions. Background spans both healthcare and retail environments with a willingness to relocate for impactful opportunities.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Post Acute Care Case Management Assistant
United Regional Health Care System
Wichita Falls, TX
01.2024 - Current
- Collaborated with Emergency Department Social Worker(s) to complete tasks, improving patient support
- Assisted floor staff Social Workers and Case Managers to complete tasks, enhancing care coordination
- Supported floor staff Social Workers and Case Managers in completing tasks, enhancing care coordination for patients
- Executed Patient Access procedures to ensure accurate verification of patient referrals and resource needs. in order to effectively verify patients for referrals or resource needs.
- Provided resources for DME or supplied DME if available, ensuring timely patient access to equipment
- Arranged appropriate transportation for patients upon discharge to home or appropriate facility, reducing discharge delays
- Assisted in managing patient records using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Completed intakes and assessments on patients to determine needs and eligibility for services and public benefits.
Patient Access Representative
United Regional Health Care System
Wichita Falls, TX
07.2022 - Current
- Maintained primary position in Emergency Department, facilitating high-volume patient intake and ensuring timely service
- Greeted patients and guests upon entering the ED, enhancing first impressions and patient experience
- Checked in ambulance patients and direct bed patients to the appropriate room, streamlining patient flow
- Facilitated patient registration processes, ensuring accurate patient demographics and compliance with healthcare regulations
- Collected charges based on acuity level and insurance copay, contributing to revenue cycle efficiency
- Contacted relevant parties to obtain necessary information, expediting patient processing
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Made outgoing calls as needed to obtain proper information, expediting patient processing
- Collaborated with clinical and non-clinical staff to streamline communication and improve overall patient experience within the facility.
- Managed appointment scheduling, optimizing patient flow and reducing wait times in high-traffic areas.
Mobile Expert/Key Holder
T-Mobile
Wichita Falls, TX
09.2020 - 06.2022
- Provided customer service to all guests, fostering loyalty and contributing to increased retention rates
- Provided customer service to all guests to maintain loyal customers, increasing retention rates
- Troubleshot device or account problems, resolving issues efficiently to enhance customer satisfaction
- Managed customer communications through both inbound and outbound calls.
Supervisor
Bealls/Gordmans
Burkburnett, TX
06.2018 - 08.2020
- Guided guests with inquiries, enhancing overall shopping experience
- Executed manager duties including store opening/closing and safe counting, ensuring operational accuracy
- Ensured cleanliness of the store, promoting a welcoming environment
- Supported associates in delivering excellent customer service, strengthening team effectiveness
Sales Associate
JcPenney
Wichita Falls, TX
10.2016 - 06.2018
- Resolved guest concerns, ensuring high levels of satisfaction
- Provided exceptional customer service, facilitating a comfortable shopping experience for guests
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Maintained organized merchandise displays to optimize product visibility and sales.
Education
Diploma -
Hirschi High School
Wichita Falls05.2017
Bachelor's Degree - Psychology
Midwestern State University
Wichita FallsSkills
- Care coordination
- Medical referrals
- Insurance verification
- Patient advocacy
- Patient registration
- Medical documentation
- Epic EHR
- Medical terminology
- Front desk
- Medical scheduling
- Clerical experience
- Organizational skills
- Time management
- Dependability
- Supervising Experience
- Communication skills
- Teamwork
- Bilingual proficiency
- Customer service
- Cash Handling
- Crisis management
- Adaptability and flexibility
Certification
Driver's License
Languages
Translation
English
Bilingual
Spanish
Additional Information
Authorized to work in the US for any employer
Timeline
Post Acute Care Case Management Assistant
United Regional Health Care System
01.2024 - Current
Patient Access Representative
United Regional Health Care System
07.2022 - Current
Mobile Expert/Key Holder
T-Mobile
09.2020 - 06.2022
Supervisor
Bealls/Gordmans
06.2018 - 08.2020
Sales Associate
JcPenney
10.2016 - 06.2018
Diploma -
Hirschi High School
Bachelor's Degree - Psychology
Midwestern State University